Top 5 Digital Health stories of 2025

Digital health continues to reshape how people connect with care — breaking down barriers of distance, time and access in ways that were once unimaginable. In 2025, those advances moved from promise to practice, with new technologies helping patients get care faster and using data to make more informed decisions. OSF HealthCare, through its OSF OnCall digital health arm, has been able to reach communities that have long been underserved. From artificial intelligence and virtual care to immersive technologies and smarter data use, OSF OnCall continued to push health care forward.

These are the Top 5 digital health stories of 2025, in no particular order.

From crisis to confidence: Patient praises new OSF 24/7 primary care – Marci Schneider Batsakis of Orland Park, Illinois was the first patient enrolled in OSF CompleteCare 55+, a new hybrid model of primary care in Evergreen Park, using virtual visits and digital connections to help older people get fast access to providers and stay on top of their health. Schneider Batsakis called the round-the-clock care team number when her blood pressure became dangerously high and that led to timely treatment in the hospital, follow-up support, and a care plan tailored to her needs.

OSF HealthCare receives $1.5 million for new mobile pregnancy and postpartum care unit An OSF OnCall Connect mobile van will offer doorstep service as an extension for women on Medicaid enrolled in a pregnancy and postpartum digital support program. Meridian and Centene Foundation provided $1.5 million in funding for the van to operate in maternity deserts in 12 Illinois counties.

OSF HealthCare offers another layer of monitoring for moms and babies – OSF HealthCare launched 24/7 virtual labor monitoring to enhance in-person care with AI technology. AI software alerts OSF OnCall Acute OB nurses to potential risks, enabling quick coordination with staff at Family Birthing Centers at hospitals across the OSF HealthCare Ministry. This is part of a broader effort to reduce mortality rates among women and babies which remain high compared to other wealthy nations. As part of that effort, we also opted to extend to all patients in the I-80 region, regardless of payor, a Medicaid program for virtual visits and digital support. The area has lost a number of OBGYN providers.

Skip the wait with new OSF OnCall virtual exam visit – OSF OnCall Urgent Care walk-in clinics can get busy, especially during the winter with respiratory viruses. So OSF HealthCare installed new technology in urgent care clinics, allowing patients to do in-office virtual visits and bypass the waiting room. Visitors to the OSF OnCall Urgent Care can get accurate testing and diagnoses using digital tools and an on-screen OSF medical provider.

OSF HealthCare using virtual ER to cut patient wait times – OSF HealthCare is using an innovative approach to help reduce wait times in the emergency departments at OSF HealthCare Saint Elizabeth Medical Center in Ottawa and Peru. Patients who meet certain criteria will be given the option to divert to a virtual medical exam through the use of advanced technology and an onsite nurse.

Top 5 OSF Innovation stories of 2025

As we kick off a new year at OSF HealthCare, we’re looking back at 2025 and the big steps we took to make it easier for patients to access care and health information. Working alongside our academic and business partners, we continued to tap into shared expertise and use artificial intelligence in thoughtful, responsible ways — always guided by what’s fair, appropriate, valid, effective and safe (FAVES).

Those efforts are reflected in our Top 5 OSF Innovation stories of 2025, listed in no particular order.

OSF HealthCare named one of America’s Most Innovative Companies – Fortune recognized OSF for its innovation culture and forward-thinking approach, highlighting digital and AI-driven advancements transforming care delivery. OSF first received this distinction in 2023.

OSF Innovation brings VR beating hearts to life for safer surgeries – Thanks to a breakthrough at OSF Innovation, surgeons can “see” their patient’s heart beating in 3D before ever stepping into the operating room. For surgeons, the benefits are game-changing. They can see not only the anatomy but also how it changes with every beat. This is especially critical for conditions such as hypertrophic obstructive cardiomyopathy, where the problem lies in how the heart contracts. Even more surprising, the AI began rendering valves — structures notoriously difficult to see on CT scans.

An OSF inventor collaborates to help kids play safely through cancer – Exercise physiologist Nick Kemp collaborated with OSF Innovation Studio to design Port Guard that protects the central venous access port for kids with cancer who want to play and stay active. Seven-year-old Amaneigh Stevenson, pediatric cancer patient, was part of testing and declared, “It makes me feel safe. I love it a lot.”

OSF developing app to diagnose migraines sooner and more accurately – For millions of people living with migraine headaches, getting the proper diagnosis can take years, sometimes even decades. A new digital tool developed by a team at the University of Illinois College of Medicine Peoria (UICOMP) and OSF HealthCare aims to change that by helping primary care and other first-contact healthcare providers to identify patients with migraine quickly and accurately.

Decoding your DNA to prevent disease – Using innovative genetic testing, OSF HealthCare stepped farther into personalized medicine in 2025, with a pilot to allow people to be tested with just a swab of their cheek for genetic mutations to determine if someone is at high risk of any of 10 major diseases. So called polygenic testing is not yet covered by insurance but for someone with a a family history of heart disease, cancer or Alzheimer’s, this $250 test could provide some early warning signs and better yet, early intervention.

Speaking to health care leaders, providers, and medical students at Jump Trading Simulation & Education Center in Peoria, Illinois, Kyle Zebley, senior vice president of public policy for the American Telemedicine Association (ATA) and executive director of ATA Action, said the lapse wasn’t caused by technology or lack of provider readiness but by government dysfunction.

“On October 1st, patients across the country woke up to discover they had lost access to their doctors overnight,” Zebley said. “Not because of a technological failure or malpractice, but because of politics. That morning of October 1^st, Medicare telehealth flexibilities, the lifeline that millions of Americans had come to rely on, simply expired.”

The lapse affected Medicare fee-for-service beneficiaries and hospitals, including OSF HealthCare Saint Francis Medical Center in Peoria, participating in the federal Acute Hospital Care at Home program, after Congress failed to extend pandemic-era telehealth flexibilities. Although most private and Medicaid plans continued covering virtual visits, the sudden loss of federal authorization created confusion for providers and patients alike.

During the OSF OnCall Digital Health Symposium keynote speech, Zebley called the situation “a product of dysfunction, delay, and short-term thinking,” despite years of bipartisan support for telehealth across both the Trump and Biden administrations.

He stressed telehealth became collateral damage in a larger breakdown of governance.

On the 41st day of a record-long government shutdown, the U.S. Senate voted 60 to 40 to approve a continuing resolution to reopen the government. The measure would fund much of the government through January 30 and provide funding for some agencies through the end of next September. It also includes an extension of a waiver that allows for telehealth services for Medicare recipients.

Need a permanent fix

Zebley has been urging lawmakers to transform temporary extensions into permanent, digital-native health policy that provides stability for hospitals, clinicians, and patients. He argued that bipartisan goodwill alone is not enough. But Zebley is not convinced the rollercoaster ride is over.

“In the short term, it’s going to continue to threaten at least to be the rollercoaster that it has been in 2025. We have two political parties at total loggerheads – putting aside their agreement on the efficacy of telehealth and virtual care services – they disagree about almost everything it would seem.”

Zebley pointed out OSF HealthCare has been a leader in using digital technology and virtual care to transform health care.

“OSF has continued, through OnCall (its digital health arm), to really push the boundaries of their workforce and push the boundaries of increasing their capacity to do more good for more patients wherever those patients might be. He added, “They really are the gold standard in the use and deployment of technology.”

However, he argued health systems such as OSF can’t build business models around continuing resolutions. Clinicians can’t plan care around congressional calendars. Patients shouldn’t have to wonder whether their next therapy session or prescription refill depends on the latest vote count in Washington.

The future of telehealth

His vision for the future – a “digital-native, AI-enabled” health care system, where policy keeps pace with innovation and where care is continuous, data-driven, and equitable. The telehealth leader emphasized technology has advanced rapidly – from remote monitoring and hospital-at-home programs to AI-assisted diagnostics, but policy and regulation have lagged behind. Zebley stressed a permanent fix is needed.

“So that our fellow citizens, yourselves included, can lead healthier, better lives with more individualized care treatment that really is able to take advantage of the massive reams of data that our health care system can and does produce and come up with bespoke health care plans for them that meets them where they are.”

The lack of a permanent policy, he argued, doesn’t just slow innovation, it denies care.

The ATA and ATA Action are coordinating national coalitions to push for long-term reform, including the ATA Action Advocacy Council, the Virtual Foodcare Coalition, and the Advancing Digital Health Coalition, all aimed at ensuring that digital health access remains stable and bipartisan.

The ATA, through its Center of Digital Excellence is also continuing to collect data to provide additional evidence that telehealth is safe and that it is expanding access to care despite a shrinking workforce.

Regardless of the current lapse, Zebley is optimistic Congress will eventually make telehealth coverage permanent because he says it is one of the rare success stories of American health policy. He reminded those in the room in Peoria that data has already shown that telehealth is not only popular, but it is efficient, cost-effective and patient-centered.

Kyle Zebley

B-roll-OSF OnCall Digital Health Symposium

Digital health technologies have allowed people to access care where and when they want it because of computing platforms, software, sensors, and connectivity.  But, Sarasohn-Kahn says connectivity is a barrier for some who are experiencing gaps in care. 

“Because not everyone has connectivity. It costs money that a lot of people don’t have to spend. So, this is a limiting factor that we can address but we shouldn’t be pollyannish about this for everybody because not everybody can get online, and we learned that during the pandemic.” 

Connectivity, says Sarasohn-Kahn, is a social driver of health, much like transportation, food, housing and other social needs. She emphasized that partnerships with community and government organizations will be needed to create what she called “techquity”— tech equity. 

Universal access to innovations can help reduce inequities and remove barriers to care for underserved populations. Sarasohn-Kahn points out innovative health systems such as OSF HealthCare are investing in new technologies, providers, and data scientists to drive better health and prevent hospital admissions. Now, evidence is starting to show returns on that investment in better patient care and reduced treatment costs. 

Globally, she says for every $1 invested in telehealth, there is a $19 return to the economy in increased productivity and reduced health care costs. But trust is a major factor in driving consumer engagement in telehealth.

Sarasohn-Kahn says misinformation that began during the pandemic and that continues today is driving down trust in health care. 

 “Without trust, people will not engage with you as a health care provider. There has to be that sacred, and I use the word sacred because it’s real, it’s (a) deep bond of trust and it’s a precursor to health engagement.”

Technology is allowing the movement of more care to the home. Blood tests, labs, and imaging can increasingly be performed in the home or remotely. Sarasohn-Kahn says the growth of digital health apps, digital therapeutics and increased use of sensors integrated with smartphones that can passively monitor patient metrics is advancing convenient care. Plus, there's been increasing expansion of videoconferencing for virtual visits from anywhere. 

She emphasized that health systems can take a lesson from OSF and embrace collaboration to boost trust, access and equity. For example, trusted community organizations can be partners to help build one-on-one relationships with people who don’t trust health care. Once patients engage and have a great experience with a virtual visit or using a platform for health monitoring or other technology, Sarasohn-Kahn suggests they will help others get on board.

“Once you start that process, people will engage, ask more questions and then they become your evangelists in the community. She shared, “I’ve seen this over and over. It takes a lot to get (trust) up, but once you get that relationship going, it can be a beautiful thing.”

Faster computing power and use of generative AI will also transform health care.

Artificial intelligence will be embedded in so many aspects of our lives, including health care. And, with proper governance and ethical use, Sarasohn-Kahn says it can make the most of a shrinking and increasingly burned-out workforce. She outlined several practical applications.

“In research trials, marketing personalization; same way it will have in health care decision making, productivity – not to replace jobs but to enhance people’s ability to do more and have the lower, easy low-hanging-fruit stuff done so that you can concentrate and work at the top of your license whoever you are and not just for clinicians but for all workers to work at the good stuff.”

From her research and personal experience Sarasohn-Kahn says its clear health consumers have mixed feelings about AI and data privacy. But, she says many are willing to share their data if they see the value in doing so. For consumers, she advises making sure to use apps that are HIPPA compliant (legislation that protects personal health information).

Finally, what is also needed to drive more engagement with telehealth? Sarasohn-Kahn says a federal data privacy law that mirrors what is in place in Europe, based on the premise that all consumers should have complete control over their own personal data.

Video clips with Jane Sarasohn-Kahn

B-roll for digital health symposium

OSF OnCall leaders realize many colleges of nursing faculty and students are just getting back to the classroom the end of the month of August, so they've extended an early bird registration deadline for its first-ever OSF OnCall Digital Health Symposium October 16.

The digital health arm for OSF Healthcare offers full-scale digital health and convenient care options for using digital health platforms and software to connect people with care 24/7. This immersive conference brings together digital health experts, clinicians and leaders to discuss current trends, program development and implementation, and the future of digital health care.

The event will be held at Jump Trading Simulation & Education Center, an accredited facility for improving patient care. The Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), have certified education and training at the center to provide continuing education for health care teams. This symposium was planned by and for health care teams. Learners will receive 6.50 Interprofessional Continuing Education (IPCE) credit for learning and change. 

A woman behind one of the Top 100 health blogs to follow in 2024 is the keynote speaker at this conference to explore innovative solutions to enhance patient care. Jane Sarasohn-Kahn, a health economist, advisor and trend spotter known for her Health Populi blog will provide an update on the state of digital health on the local, state and national level. 

The event will be from 8 a.m. to 5 p.m. October 16 at Jump at 1306 N Berkley Ave in Peoria, Illinois.

Enjoy an engaging panel discussion moderated by OSF OnCall Senior Vice President Jennifer Junis, “Building a quality structure to drive clinical excellence in digital health.”

The patient’s voice will be front and center during a fireside chat. After lunch there will be a variety of break-out sessions with practical takeaways including:

·         Building capacity and engagement with a digital hospital

·         Creating capacity with virtual hospitalist models

·         Five hundred miles of intensive care (how digital intensive care supports bricks and mortar care)

Plus, ambulatory care sessions including:

·         Chronic disease management with remote patient monitoring

·         Saving moms and babies: improving prenatal care via 24/7 digital access and clinical partnering with OB/GYN

·         Virtual urgent care

And, we’ve added FRANC talks, the OSF OnCall version of TED talks – short, engaging presentations with compelling content and storytelling.

“We learned so much at the recent American Telemedicine Association Nexus 2024 convention in Phoenix and we wanted to continue the conversations,” said Junis. “There are so many possibilities to transform how we care for our patients; using AI to help identify patients at risk, leveraging telemedicine for specialist care, enlisting remote monitoring and digital health tools to facilitate real-time communication between patients, caregivers, and health professionals to promote timely interventions and more coordinated care.” Junis added, “We can learn from each other, while always recognizing each community and each patient we serve is unique.”

Registration includes breakfast and lunch. Wrap up the day with a cocktail reception for networking and fun!

Register NOW for $250 and get your discount.

*Registration is $300 after August 30.

Registration closes October 9.