The new service combines the convenience of a mobile clinic with the continuity of a traditional primary care practice by providing a dedicated advanced practice provider (APP) and support staff who deliver ongoing, relationship-based care. The first mobile clinic will strategically serve communities where access to primary care has been limited, including areas on the west side of Rockford.

Scheduled permanent stops in Rockford include:

· St. Bernadette Church, 2400 Bell Avenue

· Patriots Gateway Community Center, 615 S 5th Street

· St. Elizabeth Adult Center, 1505 S Main Street

"Access to primary care remains one of the biggest challenges facing many rural and underserved communities," says Kate Barth, MSN, vice president OnDemand Services, OSF OnCall. Primary Care On the Go allows us to meet patients where they are while providing the same trusted, consistent care they would receive in one of our primary care offices."

Unlike many mobile health services that focus on a single specialty or one-time event, OSF OnCall Primary Care On the Go is designed to function as a true primary care practice. People can establish an ongoing relationship with the same provider and receive preventive care, chronic disease management, wellness visits and treatment for common illnesses.

The mobile clinic also offers:

• Lab draws
• Point-of-care testing
• Electrocardiograms (EKGs)
• Treatment for common illnesses such as colds, flu, sore throats, rashes and pink eye
• Virtual care options when appropriate

Visitors to the clinic will experience the same scheduling process available at traditional OSF primary care clinics, including appointment booking through OSF MyChart once the service launches. Visits are billed the same as a traditional primary care appointment, with no difference in co-pays compared to office-based care.

As the program grows, OSF HealthCare also plans to partner with employers to bring primary care services closer to workplaces, making it easier for employees to receive routine health care without traveling long distances or taking significant time away from work.

OSF OnCall Primary Care On the Go reflects a continued commitment from OSF HealthCare to develop innovative solutions that improve access, strengthen community health and remove barriers to care.

Anyone interested in this option will be able to find clinic locations, schedules and appointment availability through OSF MyChart and the OSF OnCall website when the service launches in mid-August.

B-roll

OSF HealthCare, a not-for-profit health system serving communities across Illinois and Michigan, and technology vendor RapidAI, a global leader in enterprise clinical AI, today announced the expansion of the Rapid Enterprise™ Platform to all 18 hospitals in the OSF Ministry.

Building on an initial deployment at select sites, the expansion will give each OSF hospital access to an advanced platform built to analyze medical images, connect care teams, and support patient management across the patient journey.

RapidAI’s deep clinical AI goes beyond alerting teams to a potential finding. It provides automated measurements, disease characterization, and advanced visualization, giving radiologists and clinicians a clearer, more complete picture of each patient’s condition. By automating parts of image analysis and delivering actionable clinical context, the platform helps OSF teams apply their expertise where it matters most, to make informed decisions and coordinate next steps. Keeping that information connected as patients move through the system helps reduce fragmentation and maintain continuity across the network.

OSF expanded its use of the RapidAI platform after seeing measurable improvements in treatment times and more consistent identification of people who might have suffered a stroke and required intervention. The expansion builds on those results with a technology provider focused on deeper integration, enterprise governance, analytics, and ongoing optimization across its hospitals.

“Every community we serve should benefit from the same advanced technology, whether a patient enters one of our largest medical centers or a rural, critical access hospital,” said Arun Talkad, MD, a neurologist who directs stroke care at OSF HealthCare.

“After seeing how RapidAI supported clinical decisions and patient care at select sites, we saw the opportunity to add more AI solutions to the platform and extend that value across all hospitals, strengthening access to specialty expertise and helping us deliver high-quality, consistent care at every level of our health system.”

The Rapid Enterprise Platform is designed to support health systems beyond a single disease state or moment in care. RapidAI’s clinical coverage spans neuro, cardiac and vascular care, trauma, and oncology. It combines deep clinical AI with advanced 3D visualization across the body, care coordination, enterprise analytics and longitudinal patient management. RapidAI-developed and curated third-party applications allow health systems to scale AI across specialties and follow disease over time through one platform.

OSF is committed to ensuring reliable care at all times. The platform's infrastructure, Rapid Edge Cloud, is designed to keep critical decision support and care coordination tools available even during a network or cloud outage, helping minimize disruption and keep care consistently available.

“Our goal is to help hospitals deliver the best possible care for the communities they serve, and validated AI that improves clinical decision-making can be a powerful part of that,” said Karim Karti, CEO of RapidAI. “OSF is leading by example, implementing AI across its enterprise to help teams work at their best, reduce variation and make informed decisions. We are proud to support that vision as its strategic enterprise AI partner.”

The expansion builds on recognized leadership at OSF HealthCare in using technology to strengthen patient care. In 2025, Fortune named OSF one of America’s Most Innovative Companies for the second time, making it the only Illinois health system on the list. OSF also earned CHIME Digital Health Most Wired recognition for the 14th consecutive year, achieving Level 9 certification across acute, ambulatory and long-term acute care settings. These honors reinforce OSF is a leader in applying technology at scale to improve care.

Video clips with Dr. Arun Talkad

B-roll-Rapid AI

• OSF researchers developed an AI tool that creates a 3D model of the aorta and generates hundreds of precise measurements in seconds.
• More accurate and consistent measurements could help doctors detect aneurysm growth earlier and determine the safest time for surgery.
• The technology could eventually support automated diagnosis and improve care for patients with conditions such as Marfan syndrome and Turner syndrome.

A team at OSF HealthCare is developing an artificial intelligence-powered tool designed to improve how physicians measure and monitor the aorta, a breakthrough that could help doctors detect dangerous aneurysms earlier and make more informed decisions about when surgery is needed.

The project, led by pediatric cardiologist Mathew Bramlet, MD, at OSF HealthCare Children's Hospital of Illinois, combines expertise from OSF HealthCare, Jump Simulation and Education Center, the University of Illinois College of Medicine Peoria and University of Illinois engineering researchers. The technology creates a highly detailed three-dimensional "digital twin" of a patient's anatomy from MRI or CT scans, allowing software to automatically analyze the aorta in seconds instead of requiring lengthy manual measurements.

The aortic arch project, funded through a Jump ARCHES grant, is aimed at improving longitudinal surveillance and the diagnosis and the tracking of aortic aneurysms, so they don’t tear or rupture. The aorta is the main and largest artery in the human body, carrying oxygen-rich blood from the left ventricle of the heart to the rest of the body. An aneurysm is a large bulge in that artery.

Accurate measurements are critical

Dr. Bramlet says measurements that document any expansion of the aneurysm need to be obtained with clear imaging with an expert eye that is generating reproducible measurements. Since high-risk surgery can hinge on one measurement, the accuracy of that measurement at one point in time, or over years as the growth of the aneurysm is monitored, becomes critically important. Among the complications doctors trying to prevent is an aortic dissection which recently killed Senator Lindsey Graham of North Carolina.

Currently, physicians often compare scans taken over many years to determine whether an aneurysm has grown enough to justify preventative surgery — a decision that carries significant risks if performed too early or too late. Manually measuring the aorta can take about 30 minutes and depends heavily on specialist expertise like that of Dr. Bramlet.

The new software automates that process, which Dr. Bramlet explains can generate up to 300 measurements in about 30 seconds while improving consistency.

“If we can capture this aorta and generate those same measurements with fancy new math and machine learning programs, we can distribute the expertise that I have accumulated over years and years and years, essentially into a program that would allow this type of analysis to be distributed at a larger scale.”

The automated approach also could allow researchers to analyze thousands of patient scans, helping develop more personalized treatment guidelines for conditions such as Marfan syndrome and Turner syndrome.

Aorta library will be created

The project is also creating a library of 3D digital models of healthy and diseased aortas that could eventually support automated diagnosis.

"The model library that we will have, where we can compare a diseased aorta to a normal aorta and look for the differences, it's a much easier automated process to get toward automated diagnosis, automated analysis and this is really the mindset of the entire lab,” says Dr. Bramlet.

Dr. Bramlet directs the Advanced Imaging and Modeling Lab at OSF Jump Simulation.

Beyond aortic disease, the underlying technology is designed to create digital models of multiple organs, opening the door to broader AI-assisted imaging analysis across medicine.

For Dr. Bramlet, it is exciting to see how this will be able to help provide better guidance for diagnosis and surgery determinations. The team is continuing to validate the technology through research while working toward clinical deployment – something Dr. Bramlet says is unique to OSF HealthCare.

“To have a hospital institution assign operational resources towards a clinical tool but I believe it is the commitment to serve people and to actually see the fruits of that labor being deployed within this institution really makes it a special place.”

In research conducted, this tool showed that automated 3D measurements closely match those done by clinicians, paving the way for a shift from traditional 2D imaging to more advanced 3D analysis.

Dr. Mathew Bramlet is also an associate professor of Clinical Pediatrics at the University of Illinois College of Medicine in Peoria.

Video clips with Dr. Mathew Bramlet

B-roll-Aortic aneurysm detection

As advances in medicine continue to improve patient outcomes, more patients arrive at health care facilities with implanted devices, such as pacemakers, neurostimulators, infusion pumps and other technologies. At the same time, many instruments commonly used in surgical and procedural settings can generate electromagnetic fields that may interfere with these implants, creating potential safety risks.

DeviceWise addresses this challenge by providing clinicians with immediate access to device-specific guidance. Through a simple web-based application, users can select the type and model of an implanted device and quickly receive recommendations for patient management, along with facility-specific instructions, manufacturer contact information and other relevant resources.

The Ministrywide rollout reflects the commitment OSF HealthCare has to leveraging innovation to improve patient safety and support frontline caregivers with practical tools that fit seamlessly into clinical workflows.

"DeviceWise grew from a simple but important question: How can we make critical information easier for caregivers to access when they need it most?" said Becky Buchen, senior vice president, OSF Innovation and Transformation. "The answer came from the ingenuity of OSF Mission Partners who understood the challenge firsthand. Through the support of OSF Innovation Studio, those ideas were transformed into a scalable solution that can help clinicians make informed decisions and enhance safety for patients with implanted devices."

The technology behind DeviceWise originated from innovation developed by surgery nurses Jill Teubel, MSN, BSN, RN, and Mary Marvin, APRN, MSN, RN, and was supported through OSF Innovation Studio's ecosystem for advancing new ideas and startup ventures. OpenSurg Inc., the parent company, has licensed the intellectual property owned by OSF HealthCare to commercialize the technology.

OpenSurg CEO Jim Weldy says of reaching the milestone, "Getting this contract signed is a great capstone to this entire effort. It's a meaningful juncture to reflect on all it has taken to get to this point: initial concept from frontline OSF nurses, prototype build through OSF Innovation, proof of value in reducing cancellations and costs, rolling it out across all OSF hospitals, company launch, intellectual property licensing, commercial productization of the concept, and now getting through the rigorous contracting process."

The announcement also follows a significant intellectual property milestone. The United States Patent and Trademark Office recently granted a patent for CaseChat™, an innovation related to surgical and procedural workflows. OSF HealthCare owns the patent for the original product, DeviceTable, and underlying intellectual property. OpenSurg holds an exclusive license to further develop and commercialize the technology.

CaseChat represents a future product opportunity and remains under development.

"Every improvement that helps our teams identify risks and access information more efficiently has the potential to make a meaningful difference for patients," says Sherri Greenwood, DNP, MHA, RN, NEA-BC, vice president of Surgical & Procedural Services for OSF HealthCare. "Deploying DeviceWise across OSF HealthCare strengthens our ability to support caregivers with timely, reliable information and reinforces our commitment to delivering safe, high-quality care throughout every stage of the patient experience. Greenwood adds, “Having this information at our fingertips prevents potential delays in our patients’ care.”

Weldy says, “OpenSurg is working on ways to bring more of those efficiencies to other hospitals and ambulatory surgery centers around the country, so patients everywhere can benefit!"

OpenSurg is also a participant in the current gBETA Distillery Labs accelerator cohort, a program supported by OSF HealthCare that helps emerging companies accelerate growth and bring innovative solutions to market.

The deployment of DeviceWise across OSF HealthCare hospitals will begin this summer with implementation occurring throughout the Ministry.

Carla Richardson of Beverly on the southwest side of Chicago loves it when her grandson tells her, “You’re lookin’ fresh Nonnie!” She jokes, “This is what 77 looks like. But then again, I’m an old hippie.”

Richardson also credits her "fresh look” to her positive attitude and the consistent care she’s been receiving at OSF CompleteCare 55+. The clinic at 99^th and Western Avenue in Evergreen Park opened a year ago this month. It offers a new kind of primary care targeting older adults with ongoing health conditions who are looking for community, hands-on care and 24/7 access to real providers, not chatbots.

For Richardson, the vibe is great.

“They’re glad to see you. You don’t feel like you’re a patient. You feel like you’re going somewhere where someone really cares about you. They keep in touch with you, which is so important. I get texts from Taylor [Taylor Wen, PA, her OSF CompleteCare 55+provider] on MyChart, and it’s just an interaction that is rare.” 

Richardson was diagnosed four years ago with pulmonary sarcoidosis, and she has a history of pulmonary embolism and pneumonia. Plus, she has to be on blood thinners. Frustrated with her previous care, she tried OSF Complete Care 55+ shortly after it opened, and she’s been thrilled with her experience.

“My first experience with Taylor was just phenomenal. She was knowledgeable, patient, and she seemed like she cared. And going to doctors, sometimes you're just a patient number. And I didn't feel that here.”

Wen, a physician assistant, also sent Richardson to get a bone density scan where Richardson learned she had severe osteoporosis – so bad that she had to reduce the weight of her purse for fear it would break her wrist. Richardson is so grateful because she believes knowledge is power.

Staying connected to consistent care

Although she doesn’t consider herself computer savvy, Richardson says she’s learned to use OSF MyChart, and it keeps her connected to Wen.

“It’s easy to use, and it helps me monitor and keep up with my own health issues. I like the fact it reminds me when I have appointments coming up. I’m retired but I’m still busy.” 

Richardson remembers when doctors made house calls and says the care she’s getting now reminds her of that.

“When the doctor would come to your house with his bag. I know it was 100 years ago. But it’s so personal now, here. And you go to other places, and you’re waiting and waiting. And no one really seems to care.” 

The 6,300 square-foot clinic features 12 exam rooms and on-site labs. Sandy Valino Stock, DO, medical director of OSF CompleteCare 55+, says many people enjoy the option to connect digitally 24/7. Virtual visits make it easy to get answers to questions, especially after hours when symptoms aren’t severe enough for emergency care. Richardson says that kind of convenience could save her from long waits in the emergency department, only to be sent home with a quick evaluation and remedy.

Dr. Valino Stock says about half of the people who use the clinic take advantage of virtual visits, while the other half are seen in-person.

“Patients love the virtual concept because they don’t have to miss as much work. It’s just convenient for them,” Dr. Valino Stock shares. “Sometimes it’s a case where the patient comes into the clinic and their loved one wants to be tuned in, but they’re at work. So, they can be virtual during that visit, and they can be present if they need to be.” 

More than half of the clinic’s patients have high blood pressure and/or high cholesterol, one-fourth have diabetes and significant osteoarthritis, and about 10% have heart failure.

But consistent care is helping improve those conditions. For example, almost 80% of patients are now meeting blood pressure and A1c targets, up from 34% and 58% respectively.

The clinic has also seen success in increasing completion rates for screenings such as mammograms, bone density tests and colonoscopies. These preventive steps are often overlooked, but they play a key role in long-term health.

GLP1 medication management is available

As people age, weight management can also become more difficult as metabolism naturally slows. Dr. Valino Stock explains that metabolism typically declines by 1% to 2% each year after age 20. At CompleteCare 55+, more than half of patients are overweight or meet obesity criteria. This is important because extra weight on the body leads to most of the medical conditions being treated.

GLP-1 medications such as Mounjaro or Ozempic are, as Dr. Valino Stock put it, “magical” in helping people lose weight. But the GLP-1 journey requires regular check-ins and medication management.

“We see them monthly for the most part as they’re getting started on these GLP-1s. So, patients have better success at getting healthier, whether it’s controlling their blood sugars or lowering their weight and doing it in a healthy manner where they can maintain their muscle and minimize the side effects.” 

Many who enroll in OSF CompleteCare 55+ are women in pre-menopause and menopause. The outlook for Hormone Replacement Therapy (HRT) for menopause has fundamentally shifted in the past 10 years. Following major reviews, experts now recognize that for most healthy women under 60 or within 10 years of the onset of menopause, the benefits of HRT far outweigh the risks.

“If no contraindications, we can help women sleep better, have a little bit more energy, feel themselves and just continue life because life is very busy. So, if we can help a woman get a good night’s sleep, everything changes for that woman.” 

Beyond direct medical care, digital health care navigators at a “Connect Bar” in the lobby also help with insurance issues, coordinating appointments with specialists and navigating OSF MyChart and other tools to monitor their health. Events such as Tech Tuesday also allow for group sessions to address technology challenges.

Navigators also connect people with resources to address social needs such as transportation to appointments or senior centers or food insecurity. Through educational events with speakers on health topics and partnerships with local organizations, clinic leaders continue to learn more about the needs of the people they're serving.

Additionally, regular outreach efforts keep providers connected. For example, at the OSF CompleteCare 55+ clinic, any community member can access free blood pressure screenings from 10 a.m.-noon every first and third Tuesday of the month.

Learn more here about OSF CompleteCare 55+ primary care.

Video clips with Carla Richardson

Video clips with Dr. Sandy Valino Stock

B-roll-OSF CompleteCare 55+

At Jump Simulation they discovered new ways to bring science, technology, engineering, arts, and mathematics into their classrooms. The visit was designed to connect teachers with real-world learning experiences and classroom-ready resources. Participants divided into groups for specialized activities including the Wing It: An Inside Look at Muscles & Bones workshop and the Tour with Heart Pours Experience.

During the Heart Pours Experience, educators explored multiple floors of the Jump Simulation & Education Center dedicated to simulation, innovation, and health care education. Organizers, including Katie Smith, coordinator of OSF Innovation Labs, say the experience highlights how interdisciplinary collaboration drives solutions to complex health care challenges.

Smith pointed out the goal of OSF STEAM programming is to create a pipeline for future health care workers. That can happen, Smith said, when teachers and their students have what she calls “ah-ha” moments as they realize what they thought was too complex is really not.

“Things like doing belly surgery laparoscopically but instead of on a belly, you use a cantaloupe. Or doing a shark dissection or making a robot hand that can actually work. Those types of things that we do here really, really inspire children but also inspire adults along the way too.”

Free resources through OSF STEAM website

The summit also highlighted many free resources available to educators at steam.osfhealthcare.org, not only for middle and high school-age children, but for younger children as well.

“We have books that are PDF form you can print out. We have YouTube videos. We have [smart phone or tablet] applications that are free and we have all the dissection materials and things like that there too. Teachers can use them. People can use them at their homes if they want to do something fun for the summer with their child,” Smith suggested.

Teachers also participated in a unique hands-on activity by creating their own heart model with guidance from engineering professionals. Chicago public middle school teacher Misty Richmond said the day helped educators like her connect with technologies and innovations first-hand to see how they could apply to classroom lessons.

“They [OSF simulation specialists] were sharing stories about how they use some of these 3D models to help them [surgeons] practice for a surgery they’re going to do and so being able to have a student be able to experience something like that it’s like, ‘Wait, we have a 3D printer at school. We can made a heart. And I’m like ‘Yes, they can send us the molds!' So, then we could make those kinds of things at our own school. And so just being able to make those connections for myself and then being able to extend those opportunities to students.”

The tour of the Innovation Labs and simulation spaces also had Richmond’s creative ideas flowing.

“An experience like today especially really opens your eyes to possibilities. And so, while we’re doing a lot of hands-on activities, I think it also makes you think about your own experiences in learning and how you can think about bringing experiences like this to your students so that they get to have the same excitement that you’re having.”

Workshops spark strategies for future lessons

Following the morning sessions, educators reconvened for a series of collaborative learning opportunities, including a Microscope Makers Space workshop focused on innovation and design thinking. The session provided participants with practical strategies and activities that can be implemented directly in the classroom.

Additional sessions introduced teachers to augmented reality technology and demonstrated how AR can be used to enhance student engagement and visualization of scientific concepts. Participants also received an overview of STEAM resources, digital materials, field trip opportunities, and educational partnerships available through OSF HealthCare.

The day ended with a question-and-answer panel and planning session, allowing educators to discuss curriculum integration, explore program options, and identify future opportunities for student engagement. Streator High School forensic and physical science teacher Nate Nugent has lessons he’ll share with other teachers.

“Being able to take these activities back to the school and even share them with my co-workers like, ‘Hey you should do this in your anatomy classes, and this is a place you should definitely check out.’ This was really eye opening.”

Organizers hope the summit will strengthen connections between schools and community partners while expanding access to innovative, medical pipeline-building STEAM experiences for students throughout the state.

Video clips with Katie Smith

Video clips with Misty Richmond and Nate Nugent

B-roll-Science Educators Summit

Harvey Castro, MD, known professionally as DR GPT™ highlighted the growing role of artificial intelligence in health care during an OSF Innovation Showcase at Jump Trading Simulation & Education Center, emphasizing its potential to shift medicine from a reactive system to one focused on prevention and predictive care.

During an interview ahead of his presentation, Castro said people don't come to the emergency department until something's wrong, but he thinks advances in AI-powered predictive analytics could give health care providers opportunities to intervene before diseases progress.

“Now we’re going to be able to do predictive analytics and know that you’re going to have a heart attack in five years, 10 years from now. Or, like I was saying, this conversation you could say, ‘You know what, the AI is detecting that Dr. Castro has prediabetes and I didn’t know that. And so now the AI is telling me. Now, I’m like wait I need to lose weight, I need to take care of myself, and now I don’t even get diabetes because I’m jumping on it years before the actual condition.”

AI will speed time to diagnosis

Dr. Castro suggests that today’s five-year-old could live to 150 because of the advancements in longevity that artificial intelligence will bring. He also highlighted the technology’s potential in pediatric medicine and rare disease diagnosis, where patients and families often wait months or years for answers. AI systems trained to recognize patterns in symptoms and medical histories could help physicians identify rare conditions faster and begin treatment sooner.

“But what if we could take that year and a half and crunch it down to a day or two, and now we have a diagnosis?” Castro said. “Now as a parent, you know what's wrong. It’s got to be so frustrating not to know, especially when it comes to your children.”

Among those at the OSF Innovation Showcase were physicians who are treating kids at OSF HealthCare Children’s Hospital of Illinois. His message hit home as Dr. Castro reminded the audience that 50% of rare diseases impact children.

During his remarks, Castro also discussed how health care systems, such as OSF HealthCare, are increasingly building their own AI models using local patient data. He said using region-specific information is critical to ensuring AI tools accurately reflect the populations they serve. He calls that the “gold standard.”

“Let’s say I'm in Texas and I come up here and I say, ‘Here's my data. Let's use this AI here,’ it's not representative of the population here.” Castro stressed, “Right there you can make the argument that it’s going to hallucinate versus yours which is not. I think that’s key.”

Patients are already leveraging AI

For physicians and other providers, Dr. Castro advised that they should leverage AI because patients are already doing it. However, he said patients should not rely on the technology alone for medical advice. Because AI-generated responses can sound authoritative even when inaccurate, he said physicians must remain actively involved in evaluating and confirming information.

“The problem with ChatGPT is it sounds so real and it sounds so correct and it personalizes to you and it knows what words to use so that if it’s making it up, it sounds so real, so the average person won’t know is this hallucinating or is it saying something wrong or is it right? He emphasized, “That's why I say, especially health care, we need that doctor in the loop.”

Dr. Castro serves on a panel of health care leaders advising OpenAI, which operates ChatGPT, on best practices.

He shared that OpenAI is rolling out a new, optional safety feature for ChatGPT called Trusted Contact. This feature is designed for adult users (18+) and acts as a mental health safety net, allowing users to designate a friend, family member or caregiver to be notified if ChatGPT's systems detect that the user is engaging in conversations that indicate a serious risk of self-harm.

Despite concerns that artificial intelligence could make health care feel less personal, Castro argued the technology may actually improve patient interactions by reducing administrative burdens on physicians. AI transcription tools, for example, can allow doctors to spend less time typing notes and more time focused on patients.

In looking to the future, Dr. Castro envisions a day when wearables will combine with AI-connected devices in the home that will analyze daily waste, weight and other personal data and send a text to alert someone about a medical concern. In the end, he says artificial intelligence will be better for humanity and allow health systems to better care for people.

Harvey Castro, MD, MBA, known as DR GPT™, is an emergency physician, Chief AI Officer, author, keynote speaker, and physician futurist. He speaks and advises on AI in healthcare, digital health, clinical workflow, space health, and the future of human-centered medicine.
 

Media clips with Dr. Harvey Castro

B-roll-OSF Innovation Showcase

This year’s honorees include Colleen Klein, Nicole Esterdahl and Tiffany Magallanes. They have each demonstrated extraordinary vision, creativity, and measurable impact in their respective areas. The awards were announced during the OSF Innovation Showcase at Jump Trading Simulation & Education Center.

Driving the Future of Health Care Innovation

“These innovators exemplify the Mission of OSF HealthCare by transforming challenges into opportunities for meaningful change,” says Becky Buchen, senior vice president, OSF Innovation. “Their work is not only improving today’s care experience but also shaping the future of how care is delivered across our Ministry.”

The Innovator of the Year Awards highlight the commitment of OSF HealthCare to advancing innovation that is scalable, sustainable and grounded in the needs of patients and Mission Partners.

Research Innovator of the Year: Colleen Klein, PhD, APRN, Research Scientist

Colleen Klein is recognized for her pioneering contributions to the Medicaid Innovation Collaborative, where she has advanced digital health research through rigorous, implementation-focused methodologies. By integrating an approach that uses mixed-methods research, implementation science and applied health services evaluation, Klein has helped bridge the gap between evidence generation and real-world application.

Her work stands apart by examining digital health interventions within real-world Medicaid delivery systems – addressing access, engagement and equity while accounting for operational realities. Through this approach, Klein has generated meaningful insights into patient trust, digital engagement and utilization patterns. Her research has resulted in multiple peer-reviewed publications and provides a scalable, equity-focused framework for digital health innovation across health systems.

Klein’s nominator says, “Colleen has supported team members in understanding research methods, measurement strategies and evaluation frameworks, strengthening collective capability and promoting methodological consistency. This mentoring approach has enabled teams to engage more effectively in data-informed decision-making and continuous learning.”

Non-Clinical Innovator of the Year: Nichole Esterdahl, MSN, RN, Director of On Demand Operations, OSF OnCall

Nichole Esterdahl is being honored for leading a transformative initiative that reimagined care delivery within OSF OnCall Urgent Care. In response to rising patient volumes and long wait times, identified as the top driver of patient dissatisfaction, Esterdahl spearheaded the development of a self-service, in-clinic virtual visit model.

This innovative hybrid solution allows patients to independently connect with virtual providers using existing tools, including OSF MyChart and TytoCare diagnostic technology, while seamlessly integrating onsite clinical support when needed. The model has completed 505 visits since implementation, achieving an average door-to-door time of just 23 minutes and 34 seconds and an exceptional Net Promoter Score (NPS) of 92.31.

Esterdahl’s leadership was defined by adaptability and collaboration. After initial workflows proved misaligned with real-world operations, she engaged frontline staff, identified barriers and pivoted to a more intuitive, patient-centered model. Now implemented across all OSF OnCall Urgent Care locations, the solution requires no additional staffing, improves throughput, and enhances both efficiency and patient experience, positioning OSF as a leader in hybrid care delivery.

Esterdahl’s nominator says, “Nichole’s innovation aligns perfectly with current health care trends, including digital transformation, hybrid care models, operational efficiency and patient empowerment. As urgent care continues to evolve, her work positions OSF OnCall as a leader in modern, technology-enabled access to care.”

Clinical Innovator of the Year: Tiffany Magallanes, Vice President of Operations and Special Projects, OSF HealthCare Saint Elizabeth Medical Center

Tiffany Magallanes is being recognized for her transformative leadership in reimagining radiology care delivery through scalable, technology-enabled models that expand access while maintaining the highest standards of quality and safety.

She led the development of two groundbreaking system-level innovations: an MRI remote scanning program and a remote radiologist model for diagnostic breast imaging. Through strategic partnerships with OSF OnCall, Pointcore and GE HealthCare, Magallanes designed a multi-phase pilot enabling remote MRI technologist support that enhances local capabilities, supports staff training and allows complex imaging to be performed closer to home. Approximately 20 advanced MRI exams that previously would have required patients to travel outside their communities have now been retained locally, with no increase in safety concerns and improved technologist confidence.

At the same time, Magallanes reimagined diagnostic breast imaging by implementing a remote radiologist model across multiple sites. This innovation eliminated geographic bottlenecks and significantly improved access, enabling patients to consistently receive diagnostic mammograms within seven days. The model has already expanded to four locations, with a fifth site planned, increasing both diagnostic and preventive screening capacity across the region.

Importantly, these innovations were intentionally designed for sustainability and scale. With standardized workflows, replicable playbooks and minimal additional infrastructure requirements, both programs are positioned for expansion across additional OSF markets and beyond. Magallanes is already advancing new concepts, including remote radiology models for ultrasound and other specialty services, while contributing to enterprise-wide transformation initiatives.

Her nominator says, “What distinguishes Tiffany as an innovator is her ability to anticipate challenges such as workforce shortages, access gaps and care fragmentation, and to proactively design solutions that are both visionary and operationally sound. Her leadership in complex initiatives, including system-wide imaging standardization efforts, has streamlined workflows, reduced denials and improved patient access across the Ministry.”

After years of chronic pain stripped away his active lifestyle, 36-year-old Tyler Stratman of Clinton, Illinois, says he has finally reclaimed his life thanks to a specialized spine procedure now available in Central Illinois.

Stratman, who once ran several miles a day while living in Chicago, says his life changed dramatically when persistent back pain began about two and a half years ago. What started as discomfort escalated into debilitating immobility.

Active lifestyle disrupted by chronic back pain

The pain prompted Stratman to completely stop his habit of running four to five miles a day.

“Even walking down the street to get Starbucks, my whole entire body would just kind of charley horse. I would have to stop in between blocks and kind of do hamstring stretches and things like that. And you know I was only 33 years old. And so, it was a huge, huge part of my life taken away.”

An MRI eventually revealed a severe herniated disc in his lower spine. At its peak, Stratman describes unbearable pain and sleepless nights.

 “I don’t think I slept for probably four to five days,” Stratman explains. “I would have to go out in the middle of the night. We have a treadmill and I would have to go out at like three or four in the morning to walk just to relieve something – just so I wouldn’t feel pain.” 

Minimally invasive spine surgery offers new option in Central Illinois

After exhausting non-surgical options including physical therapy, steroid injections and chiropractic care, Stratman was referred to neurosurgeon Sohail Syed, MD, who specializes in minimally invasive endoscopic spine surgery.

Spine surgeons at OSF HealthCare Illinois Neurological Institute (OSF INI) Spine Institute perform approximately 1,000 spine surgeries each year, more than any other hospital system in the area and is the second largest program in Illinois. OSF HealthCare began using new minimally invasive spine surgery technology in June 2024, expanding treatment options for patients with certain spinal conditions. Since then, fellowship-trained spine surgeon Dr. Syed has performed 50 non-invasive spine surgeries using this advanced approach.

The endoscopic approach uses a small camera and specialized instruments inserted through a narrow pathway, avoiding the need for large incisions or significant tissue disruption.

Dr. Syed notes that in traditional spine surgery, surgeons often must remove bone and move a nerve aside to reach the problem area – steps the endoscopic technique can often minimize or avoid.

Endoscopic spine surgery reduces damage and recovery time

“Rather than going through all that, you can sneak underneath the nerve. And the endoscopic camera has an angle on it so it lets you look around the corner and work in the natural hole that exists in the spine without removing any bone or tissue and go right to the disc, remove the disc that’s pushing on the nerve or the bone spur and be in and out just using a one to two centimeter incision.” 

Dr. Syed emphasizes that surgery is typically a last resort after conservative treatments fail but says Stratman was an ideal candidate due to both his condition and mindset.

“He was a great candidate for endoscopic spine surgery because of the type of disc herniation he had, the location, his age and his attitude,” Dr. Syed emphasizes, “He was really willing to do the work required after to get the best benefit from the surgery.” 

For the surgery he underwent at OSF HealthCare St. Joseph Medical Center in Bloomington, Illinois, Stratman ultimately chose the less invasive option that allowed surgeons to access his spine through a natural pathway while he remained partially awake. Though initially daunting, he says the decision became clear after years of suffering.

It offered him hope and following a two-and-a-half-hour procedure, the results were almost immediate.

Finding immediate relief

“It was an instant relief. The kind of like nugget charley horse I just felt like I had in my back for those years – it was just gone. I didn’t feel it anymore,” he explains. 

Stratman was also relieved he didn’t have to travel to St. Louis or Chicago for the innovative surgical approach. He was back home the same day – seven hours after his surgery.

Dr. Syed notes that while some people experience immediate improvement, recovery timelines can vary depending on the severity and duration of nerve compression.

Surgery removes whatever’s causing an injury, but Dr. Syed reminds people the procedure doesn’t repair injury.

The body has to heal on its own, and that can take time. For some older patients, Dr. Syed cautions it could mean a few months before they feel significantly better.

“While the nerve is being hurt, so is the muscle, so is the skin and for all of that to recover, it can take time – especially for older patients. So, if you wake up feeling great, that’s awesome. But if you don’t, give it at least three months.” 

Now several months post-surgery, Stratman says he feels stronger and more mobile than ever.

“I’m better than I’ve ever been. I feel stronger than I ever have. My mobility is better than it ever has been. I feel more flexible and [I’m] sleeping fantastic.” 

Stratman is not ready to start running again. Instead, he has adapted his routine with other forms of exercise, such as strength training and fast walking. He remains focused on long-term health.

For others facing similar decisions, both Stratman and Dr. Syed stress the importance of persistence, trust and informed care.

And for Dr. Syed, the ultimate goal is simple: meaningful improvement in patients’ lives.  You can learn more here about non-invasive spine surgery available through OSF HealthCare.

Tyle Stratman who underwent non-invasive spine surgery

Dr. Sohail Syed, neurosurgeon specializing in spine surgery

B-roll-Non-invasive spine surgery-follow-up exam

OSF OnCall, the digital and virtual care division of OSF HealthCare, has been recognized for Outstanding Contact Center Culture, honoring its commitment to a positive, empowering, and inclusive workplace where team members thrive and patient care is enhanced. The award will be presented at Healthcare Call and Contact Center’s 35th Annual Conference, June 3-5, 2026 in Atlanta, Georgia.  
 

Serving patients and care teams across the entire OSF HealthCare Ministry, the OSF OnCall Contact Center has built a culture grounded in compassion, collaboration and continuous learning and it is a culture that is producing measurable results.

An annual confidential employee engagement survey shows the Digital Experience division, which includes the contact center, earned an engagement score of 4.5, with 61% of respondents classified as highly engaged — 0.41 points above the OSF average and 0.51 points above the national health care employee average.

That engagement translates directly into patient experience. Following the launch of an emotional intelligence training program in 2024, call quality scores increased by more than 15% within six months, and net promoter scores improved by an average of +14.66 points compared to the previous year. Patient feedback consistently highlights empathy, reassurance and clear communication.

The contact center’s culture has also driven dramatic improvements in recruitment and retention. Staffing grew by 44% from fiscal year 2023 to fiscal year 2025, while turnover dropped from 31.6% to 10.1% — nearly a 70% reduction over two years.

The OSF OnCall Contact Center has received national recognition for its innovative virtual care, including the 2023 ICMI Global Contact Center Award for Best Strategic Value to the Organization. 

A key differentiator has been the creation of the Digital Experience Division Unit Practice Council, empowering Mission Partners at all levels to lead initiatives, strengthen communication and shape their work environment. The council has launched division-wide engagement activities, recognition programs and community outreach efforts, including an Angel Tree campaign benefiting children and families.

“The Best Contact Center Culture Award recognizes organizations that demonstrate exceptional employee engagement, leadership support, inclusivity and measurable business impact. OSF OnCall has shown it is excelling in all these important areas that contribute to a culture where employees want to work and patients are well served.”-Jessica Levco, Writer & Event Strategist, Healthcare Contact Center Times

For OSF OnCall, the recognition affirms that culture is not simply an internal priority — it is a strategic driver of performance, patient loyalty and long-term sustainability.

A new generation of 3D Virtual Reality (VR) imaging technology at OSF HealthCare is giving surgeons a clearer view of cancer than ever before – and in some cases, completely changing surgical plans. For OSF HealthCare thoracic surgeon Richard Anderson, MD, that level of insight recently made the difference between removing part of a patient’s chest wall and preserving it entirely.

Dr. Anderson, chair and Norman Estes Professor of Surgery at University of Illinois College of Medicine Peoria, says the leap from standard imaging to 3D modeling is transformative for surgeons.

A better view

“So the real difference between a 2D and 3D is, just imagine looking at something on a piece of paper with two different pictures, looking at it from side to side, as opposed to having a model in your hand and being able to take that model and move it all around in all different directions, upside down, inside out, even open up things within the model and look at it. It’s really the difference between 2D and 3D.” Dr. Anderson adds, “It’s really quite impressive.”

The technology allows his team to isolate tumors, peel away layers of anatomy, and examine the intricate relationships among bones, vessels, and muscle before they ever enter the operating room. That clarity is especially crucial in complex thoracic oncology, where anatomy is delicate, variable and easily injured.

For Dr. Anderson and others who use 3D imaging, it increases the surgeon’s confidence.

“In the more complex oncology cases, it can make a big difference. It can help the surgeon really identify what structures they have to worry about during the operation, what structures they might have to sacrifice, before they actually do the operation and gives them a little bit more level of confidence going into the operation than probably they would have before.”

A tumor in a rare location

That level of detail proved critical in a recent complex thoracic oncology case. Thoracic surgery presents unique challenges because of the delicate and complex anatomy of the chest.

“The arteries aren't made the same, and so they're easier to tear. They're much more delicate. Lung tissue is sometimes like tissue paper, too. It’s easy to injure and tear. You have got to be very careful when you do the dissections in thoracic surgery. That's what makes it so challenging.”

Dr. Anderson treated Jake Wilson, a 69-year-old retired farmer and former prison guard from Central Illinois. Wilson’s case was challenging. He was diagnosed with a rare form of lung cancer and in August of 2025 began a series of chemotherapy and radiation to shrink the aggressively growing tumor.

Still, as surgery approached, Dr. Anderson was challenged with removing a nearly six‑centimeter tumor (about the size of a small egg) situated high in the chest, closely hugging the first three ribs. Standard 2D scans suggested the cancer had invaded the bone – a scenario that would typically require removing three ribs to ensure the cancerous tumor was completely removed.

Seeing is believing

But when Wilson became the first adult patient with lung cancer to have his case analyzed using advanced 3D modeling and virtual reality, the picture changed dramatically. The technology revealed that his ribs were not invaded at all. The tumor, though large and aggressive, was confined to muscle.

Sister M. Pieta Keller, Connor Davey, and Reid Jockisch, innovation engineers at Jump Simulation worked to segment the tumor for 3D viewing in virtual reality. Sister M. Pieta recently showed Wilson the 3D rendering. It was something he’ll never forget as she displayed his chest wall anatomy in vivid color and manipulated the images to reveal why Dr. Anderson could spare all three ribs.

“That was one of my biggest fears was losing my ribs,” Wilson explained. “Just the concept of that,” he said as his voice trailed off. Sister M. Pieta explained, “And your recovery and your pain would have been a lot higher,” to which Wilson responded, “I’m sure.” Sister M. Pieta added, “So this was quite the gift.”

After years of lung scans due to his history of smoking, seeing the vivid digital model after his successful surgery made the size and seriousness of the tumor undeniably real. Having only retired from farming six months earlier, Wilson admitted that going into the surgery, he was really scared.

“That put the fear of God into me, needless to say, because I’m an active person. I’m a farmer. I thought, ‘I could see being debilitated for the rest of my life.’”

A recovery that surprised everyone

The new imaging technology altered not only the surgical approach, but Wilson’s experience afterward. Instead of the severe pain typically expected after chest wall removal, his discomfort was minimal; it was largely limited to the area where an intercostal muscle was removed.

Wilson required only mild pain medication and never needed supplemental oxygen after losing half of his lung, something his care team described as highly unusual.

Even more astonishing, follow‑up imaging showed his remaining lung tissue had expanded far faster than expected. His post‑surgical biopsies revealed a remarkable result: the tumor was completely non‑viable (dead) at the time of removal.

A message about screening

Today, Wilson is cancer‑free and sharing his story. He credits many people along the way, including his primary care doctor, who five years ago, when Wilson was still smoking, encouraged him to get an annual CT screening to detect lung cancer.

“I thought, ‘I’m the one that’s stupid enough to do this to myself I ought to at least be smart enough to use a little preventive maintenance.’” He added, “And thank God I did because I might already be gone.”

But above all, Wilson returns to the strength of his faith which he credits with leading him to Dr. Anderson and his care team at OSF HealthCare Cancer Institute in Peoria and OSF Cancer Center in Bloomington. He is sharing his story to show the power of prayer and faith, and to instill hope.

“I know for a fact that the most important thing a person can have in these ordeals is hope because without hope you give up. And this is one time you can’t afford to give up because if you give up, you’re done,” Wilson declared.

For Dr. Anderson, the case represents the promise of 3D technology not just to guide surgeons, but to change outcomes. He calls that, “A good day at work.” And for Wilson, it represents something even bigger: a second chance he intends to use to encourage others to seek preventive screenings, face fear with hope and share gratitude for every day.

Video clips with Dr. Richard Anderson

Video clips with oncology patient Jake Wilson

B-roll of 3D imaging and Dr. Anderson

SpendRule today announced the launch of its contract intelligence platform to help health systems prevent overpayments on purchased services. By validating invoices directly against contract terms before payment, SpendRule brings transparency, clarity and control over a $323 billion spend category. 

SpendRule enters the market with significant momentum, already deployed across several health systems, including OSF HealthCare, Kettering Health, MemorialCare, and MUSC Health. OSF HealthCare is among top organizations utilizing SpendRule to move from reactive auditing to proactive prevention, enforcing purchased services contract obligations before payment, improving visibility into services spend, and resolving issues faster.

Purchased services represent nearly half of non-labor spend for health systems, yet the vast majority of that spend remains unmanaged, resulting in more than $32B in preventable overpayments annually, according to industry estimates. Contracts are complex, rarely reviewed, and the majority of invoices are approved without validation. The result is widespread overpayments, limited visibility into vendor performance, and cost management that is reactive rather than controlled. 

SpendRule addresses this gap by turning purchased services contracts into enforceable logic operating directly within existing accounts payable workflows. “Most purchased services contracts sit in a filing cabinet – literal or digital – disconnected from the payments they're supposed to govern," said Joseph Akintolayo, CTO and co-founder of SpendRule. "We change that by turning those agreements into code - encoding the actual terms, conditions, and obligations into real-time payment controls. This enables true 4-way matching – Purchase Order, Receipt, Invoice, and Contract Terms – automatically validating invoices against their contract before payment. Discrepancies are flagged with evidence and resolved upstream, without disrupting existing ERP or AP systems.”

“Supply chain teams have always struggled with a lack of resources dedicated to purchased services - despite their spend levels often exceeding medical/surgical supplies, and with far greater complexity,” said Chris Heckler, CEO and co-founder of SpendRule. “In my 20+ years in this space, I’ve seen firsthand that simply identifying savings opportunities is the tip of the iceberg. The real challenge is ensuring those savings actually hit the bottom line. By embedding AI-powered contract enforcement directly into the payment process, SpendRule gives health systems an automated, proactive way to eliminate overpayments and meaningfully reduce costs.” 

SpendRule is backed by leading investors including Abundant Venture Partners, MemorialCare Innovation Fund, and Zeal Capital Partners, and has already gained traction with numerous health systems as a result of strategic commercial acceleration work with member systems partnered in the Abundant Alliance.

Health systems looking to gain control over their purchased services spend can learn more by visiting https://spendrule.com.

A new hands-on tool is helping young patients feel more prepared – and less afraid – before undergoing an MRI.

MRIs can be especially intimidating for children, who must lie still in a tight space surrounded by loud, unfamiliar sounds. Until now, child life specialists, like Allison West, at OSF HealthCare Children’s Hospital of Illinois in Peoria relied on educational materials to prepare patients. But West says many young children are hands-on learners.

“They need to be able to see, touch and manipulate. We had prep books and pictures and sounds that we would play for them, but we were missing something concrete,” says Child Life Specialist Allison West. “So, this was a huge need that Savannah was able to deliver for us.”

West is referencing former Tremont, Illinois, high school student Savannah Jost of Mapleton, whose interest in health care grew after her own serious cancer diagnosis.

Inspired by a cancer journey

In January of 2022, Jost was diagnosed with Hodgkin lymphoma. She went through eight rounds of chemo and 17 radiation treatments before doctors at OSF Children’s Hospital of Illinois declared her cancer free in December of 2022.

Jost then joined OSF HealthCare through a high school co-op program, where she helped design a simulated MRI with engineers from Jump Trading Simulation & Education Center. The idea was to help children role-play the experience using stuffed animals or dolls.

Sister M. Pieta Keller, F.S.G.M., an engineer with OSF Innovation Studio, part of the OSF Innovation ecosystem, explains there is a toy MRI available on the market, but it was prohibitively expensive. Instead, she and other engineers speculated that they could create something to simulate the medical imaging experience for kids, using their favorite toy as child life suggested.

“That could kind of show the child what happens and could we do it with a stuffed animal or doll or something that’s theirs – their object that’s special to them that could go through this, and they could see that everything was just fine and what would happen in that experience.”

Creating the MRI model for kids meant balancing realism with durability for young users Sister M. Pieta explains while discussing the creative process.

Design challenges

“As Savannah came to me with plans and ideas of what she wanted to do, we kind of went back through it. We let her do a first prototype of what she was thinking but then I was like we actually need to rebuild it and rebuild the inside so that it can withstand a small child climbing on top of it because,” Sister Pieta points out, “It is big enough to be a little gymnasium as well, so we wanted it to have that strength and robustness.”

West says children often have to have multiple imaging tests throughout their treatment and most of them have to be sedated. But the goal is to avoid having to put young children under anesthesia repeatedly.

“We think with additional education and preparation, that they (kids) would be able to do it successfully without that sedation,” West shares. “So, then we start prepping them. That’s where this beautiful machine comes in because we can use this to make them comfortable, to reduce that fear and really to prepare them for what to expect and kind of set them up for more success.”

The design and build process introduced Jost to the process of innovation. The biggest lesson she learned from engineers at Jump – you will most likely fail before you’re successful.

Lifelong lessons from engineers at Jump Simulation

“When I came in, they just answered all of my questions. They would help me, but they also let me try and fail and they would be like, ‘How would you do this?’ and I would go and do it and most likely fail and then they let me ask them and pick their brains about it. I just loved working with them.”

One of the biggest goals was to make the mini-MRI simulator as realistic as possible. From her own experience, Jost wanted to make sure there was no sugarcoating the experience. Combined with audio from a real MRI that can be played from a tablet, Jost thinks the team hit the mark.

The project represents more than just a design success. Jost stresses that it’s a way for her to pay it forward.

“It’s knowing that I get to give back to the community that helped me, that saved my life when I was 14 years old … just knowing that little kids here are using it and that I have the same cancer journey as some of them – It makes my 14-year-old self proud.” Jost is now a student at Bradley University, an OSF academic partner under its Innovation Academic Incubator. She eventually hopes to become a radiation oncologist.

Meanwhile, West says the simulated MRI has been used with a few patients and will be used with more in the future to help reduce fear, improve understanding and prepare children for real imaging exams – one stuffed animal at a time.

Savannah Jost

Sister Pieta 

Allison West

B-roll-Toy MRI

Health care providers with OSF HealthCare are training for rare but high-risk childbirth emergencies inside a mobile OSF OnCall pregnancy and postpartum van, using a new high-tech birthing simulator designed to replicate real-life labor and delivery situations.

Advanced practice providers (APPs) staff the mobile OB unit which serves a dozen communities in Illinois considered maternity care deserts, meaning the county has no hospitals providing obstetric care, no birth centers, no OB/GYN and no certified nurse midwives. Recently completed hands-on simulation training is helping prepare the OB/GYN APPs for unexpected deliveries and complications that could occur while caring for patients on the road. Although delivering a baby inside the van is unlikely, leaders say readiness is critical.

Amy Mefford, an advanced practice registered nurse with OSF OnCall, says the training focuses on managing both routine and emergency situations.

“What can happen, how do we manage this and be able to comprehend and evaluate and take care of this situation in real life. And sims training (with Victoria) has just been amazing for us,” Mefford shares.

Focusing on hemorrhage

One of the most important scenarios providers practice is postpartum hemorrhage – a leading cause of maternal complications.

“I think doing the hemorrhage sims repetitively on a regular basis is extremely helpful for our team. It’s not something we hope we see on this van, but when we do, we want to feel confident, know the steps on managing hemorrhage,” Mefford stresses. “We have what we need on the van to manage those scenarios and to get the EMS team to us as soon as possible.”

The training relies on a lifelike manikin named Victoria, a high-fidelity instrument of sorts who simulates a full range of obstetrical events to facilitate teamwork and deepen critical thinking skills.  Jake Wilson, who oversees simulation training at Jump Trading Simulation & Education Center at OSF HealthCare in Peoria, says Victoria can simulate a variety of birthing emergencies.

“We can do normal vaginal deliveries. We can do C-sections. She has an ultrasound belly. She has a maternal hemorrhage feature. She even has a belly that can simulate a baby being the wrong direction and they can manipulate the baby to turn it around. She has a ton of features that have been a big help to us,” Wilson shares.

Lifelike simulation of birthing experience

Victoria talks, blinks, breathes and responds to questions. The enhanced manikin from previous models used at OSF includes new interactive eyes with automatic visual object tracking and lifelike movements. She also has a fully programmable airway to control breathing and circulation physiological parameters so she can become flushed or sweat.

During the recent simulation, from a tablet, Wilson changes conditions in real time and allows teams to practice decision-making under pressure. Wilson says the technology represents a major advancement. The manikin is fully wireless and mobile, allowing training to take place not only in simulation labs, but also inside mobile units such as the OSF OnCall pregnancy and postpartum van. It is part of regular, required training according to Wilson.

“We have regular Family Birthing Center simulations for the nurses and doctors across the street here at OSF Saint Francis who come through and practice maternal hemorrhage simulations. They do maternal hypertension simulations, and that is an annual simulation that they are required to do.”

Because Victoria is mobile, she can also be transported to other hospitals within the OSF Ministry to be used for on-site training. Practicing common emergencies such as hemorrhage, breech or C-section in a realistic environment, Wilson says, helps teams react more quickly and effectively when seconds matter.

OSF leaders say Victoria’s realistic features and functions, combined with ongoing education and collaboration, help strengthen maternal care and should improve outcomes across the region. The simulations with Victoria are part of a comprehensive OSF strategy to improve maternal-fetal health and birthing outcomes.

Here are other stories featuring additional approaches:

OSF HealthCare offers another layer of monitoring for moms and babies

OSF OnCall to offer enhanced obstetric care in the I-80 region

24-7 connection through OSF OnCall empowers patients and improves outcomes

Virtual breastfeeding support available through OSF OnCall

Video clips with Amy Mefford

Video Clips with Jake Wilson

B-roll-Victoria birthing manikin training

OSF HealthCare is piloting a new clinical intelligence platform designed to help medical providers quickly identify meaningful trends in patient data without interrupting care or adding clicks to already busy workflows.

The platform, called CliniPane, was developed through OSF Innovation and interfaces with a patient’s electronic health record, surfacing key insights at the point of care. Leaders say the goal is to reduce information overload while supporting faster, more informed clinical decisions.

Roopa Foulger, vice president of Digital Innovation Development at OSF Innovation, says the Peoria-based health system’s innovation ecosystem provided end-to-end support to develop CliniPane. That ecosystem includes internal funding through Jump ARCHES and Community Health Advocacy grants and academic research partners at the University of Illinois in Chicago and Urbana-Champaign.

The project also required collaboration with clinicians to understand what information is most useful during patient visits. Foulger says that early groundwork allowed the team to focus on real clinical needs before scaling the technology.

A new way to see data

OSF Innovation Senior Fellow Jonathan Handler, MD, who launched the effort and served on the research and development team, says traditional decision-support tools often rely on alerts or buried menus that can disrupt care or go unused.

“At the end of the day, we just wanted a new way to surface information to help clinicians during the care that they provide without making them do work and without interrupting their workflow.”

Rather than generating alerts, the platform displays relevant trends, such as lab values moving in the wrong direction. That information is directly within the clinician’s view and tailored to the provider’s role and the patient being seen.

“You may not notice that this person has been trending downward and that that’s a sign of something wrong, and by showing it (with CliniPane), we can potentially help them identify the underlying problem earlier so it can get diagnosed earlier and treated earlier.”

Dr. Handler says surfacing useful data can also help providers decide about whether to adjust medication types or doses.

Visual trends at the point of care

Visualization of data via CliniPane is something Dr. Handler sees as an important feature for patients as well. Physicians in the early testing group reported that during patient visits, they anticipated turning their screen around to show patients the same data they were reviewing.

“That might be something really meaningful to help patients to be empowered to participate in their own care, to understand their health and to see the impact of the changes that they make in their own lives and how it can impact their health.”

There are current solutions that can surface insights for clinicians in a patient’s electronic health record but usually not in a way that doesn’t require clicking to new screens or that allows future uses to accommodate external data from things such as smart watches or ever-expanding AI software. Foulger says that’s what’s different about CliniPane. It’s a platform that can be enhanced.

Built to Scale and Adapt

“Any data can come in – whether it’s variable data, whether it’s data from your EMR (electronic medical record), whether it’s data from a remote patient monitoring system we have, and that’s how the structure is. So, we can integrate more data that might be able to generate insights which, at the end from a user experience standpoint, ensures that it’s going to be valuable for the clinician.”

Foulger points out that researchers and developers also spent time collaborating with Information Technology leaders at OSF to ensure the platform securely protects patient data. It was a huge lift, Foulger says, to ensure data goes only to the right medical provider and that only data needed for decision support was provided at every level.

Because of those and other challenges, developers had to pivot many times. In fact, Foulger says there were at least 50 test versions of CliniPane.

“This is almost a new blueprint that we created at OSF in how you need to build these solutions that can fit with the growing needs on the AI side and how it needs to integrate with security.”

Physician feedback

Justin Holschbach, MD, an OSF HealthCare primary care physician in Bloomington, Illinois, has participated in the pilot. He agrees that the visual trend lines available via CliniPane have been helpful, especially for diabetes management.

“So, if we’re talking about diabetic control and an A1C, you were able to just kind of – in the corner of your screen – see whether the line was holding steady, going down or going up without having to click into multiple labs and see that in a different screen and get off of your space in Epic.”

The platform is currently being tested by a small group of primary care providers, with plans to expand access as technical validation continues. Developers say ongoing feedback from physicians is shaping future enhancements and helping determine which data points provide the most value.

Holschbach sees a future with expanded uses of data, and he believes CliniPane will eventually become standard of care, at least at OSF HealthCare. Innovation leaders believe CliniPane could eventually support multiple specialties and even improve patient health outcomes by turning complex data into clear, actionable insights without adding burden to clinicians.

Video clips with Dr. Jonathan Handler

Video clips with Roopa Foulger and Dr. Justin Holschbach

B-roll-CliniPane

Top 5 Digital Health stories of 2025

Digital health continues to reshape how people connect with care — breaking down barriers of distance, time and access in ways that were once unimaginable. In 2025, those advances moved from promise to practice, with new technologies helping patients get care faster and using data to make more informed decisions. OSF HealthCare, through its OSF OnCall digital health arm, has been able to reach communities that have long been underserved. From artificial intelligence and virtual care to immersive technologies and smarter data use, OSF OnCall continued to push health care forward.

These are the Top 5 digital health stories of 2025, in no particular order.

From crisis to confidence: Patient praises new OSF 24/7 primary care – Marci Schneider Batsakis of Orland Park, Illinois was the first patient enrolled in OSF CompleteCare 55+, a new hybrid model of primary care in Evergreen Park, using virtual visits and digital connections to help older people get fast access to providers and stay on top of their health. Schneider Batsakis called the round-the-clock care team number when her blood pressure became dangerously high and that led to timely treatment in the hospital, follow-up support, and a care plan tailored to her needs.

OSF HealthCare receives $1.5 million for new mobile pregnancy and postpartum care unit An OSF OnCall Connect mobile van will offer doorstep service as an extension for women on Medicaid enrolled in a pregnancy and postpartum digital support program. Meridian and Centene Foundation provided $1.5 million in funding for the van to operate in maternity deserts in 12 Illinois counties.

OSF HealthCare offers another layer of monitoring for moms and babies – OSF HealthCare launched 24/7 virtual labor monitoring to enhance in-person care with AI technology. AI software alerts OSF OnCall Acute OB nurses to potential risks, enabling quick coordination with staff at Family Birthing Centers at hospitals across the OSF HealthCare Ministry. This is part of a broader effort to reduce mortality rates among women and babies which remain high compared to other wealthy nations. As part of that effort, we also opted to extend to all patients in the I-80 region, regardless of payor, a Medicaid program for virtual visits and digital support. The area has lost a number of OBGYN providers.

Skip the wait with new OSF OnCall virtual exam visit – OSF OnCall Urgent Care walk-in clinics can get busy, especially during the winter with respiratory viruses. So OSF HealthCare installed new technology in urgent care clinics, allowing patients to do in-office virtual visits and bypass the waiting room. Visitors to the OSF OnCall Urgent Care can get accurate testing and diagnoses using digital tools and an on-screen OSF medical provider.

OSF HealthCare using virtual ER to cut patient wait times – OSF HealthCare is using an innovative approach to help reduce wait times in the emergency departments at OSF HealthCare Saint Elizabeth Medical Center in Ottawa and Peru. Patients who meet certain criteria will be given the option to divert to a virtual medical exam through the use of advanced technology and an onsite nurse.

Top 5 OSF Innovation stories of 2025

As we kick off a new year at OSF HealthCare, we’re looking back at 2025 and the big steps we took to make it easier for patients to access care and health information. Working alongside our academic and business partners, we continued to tap into shared expertise and use artificial intelligence in thoughtful, responsible ways — always guided by what’s fair, appropriate, valid, effective and safe (FAVES).

Those efforts are reflected in our Top 5 OSF Innovation stories of 2025, listed in no particular order.

OSF HealthCare named one of America’s Most Innovative Companies – Fortune recognized OSF for its innovation culture and forward-thinking approach, highlighting digital and AI-driven advancements transforming care delivery. OSF first received this distinction in 2023.

OSF Innovation brings VR beating hearts to life for safer surgeries – Thanks to a breakthrough at OSF Innovation, surgeons can “see” their patient’s heart beating in 3D before ever stepping into the operating room. For surgeons, the benefits are game-changing. They can see not only the anatomy but also how it changes with every beat. This is especially critical for conditions such as hypertrophic obstructive cardiomyopathy, where the problem lies in how the heart contracts. Even more surprising, the AI began rendering valves — structures notoriously difficult to see on CT scans.

An OSF inventor collaborates to help kids play safely through cancer – Exercise physiologist Nick Kemp collaborated with OSF Innovation Studio to design Port Guard that protects the central venous access port for kids with cancer who want to play and stay active. Seven-year-old Amaneigh Stevenson, pediatric cancer patient, was part of testing and declared, “It makes me feel safe. I love it a lot.”

OSF developing app to diagnose migraines sooner and more accurately – For millions of people living with migraine headaches, getting the proper diagnosis can take years, sometimes even decades. A new digital tool developed by a team at the University of Illinois College of Medicine Peoria (UICOMP) and OSF HealthCare aims to change that by helping primary care and other first-contact healthcare providers to identify patients with migraine quickly and accurately.

Decoding your DNA to prevent disease – Using innovative genetic testing, OSF HealthCare stepped farther into personalized medicine in 2025, with a pilot to allow people to be tested with just a swab of their cheek for genetic mutations to determine if someone is at high risk of any of 10 major diseases. So called polygenic testing is not yet covered by insurance but for someone with a a family history of heart disease, cancer or Alzheimer’s, this $250 test could provide some early warning signs and better yet, early intervention.

Designed to significantly improve diagnostic accuracy, efficiency and patient access, the Omni Legend represents a major advancement in mobile PET/CT capabilities for both rural and urban populations.  As is tradition for OSF HealthCare, the mobile unit was officially blessed during a ceremony in Pontiac, Illinois where the first patient will receive services using the new mobile platform.

“We’re proud to be partnering with Shared Medical Services on our new PET/CT mobile unit to increase patient capacity and reduce pressure on our in-house scanners,” said Derrick Frasier, president of OSF HealthCare Saint James – John W. Albrecht Medical Center in Pontiac. “The rapid deployment and the consistency of technology will enhance the quality of care and ultimately allow patients to receive timely scans closer to home.”

The mobile unit will be rotating among hospitals within the OSF Ministry with this current schedule:

• Monday (every other)-OSF HealthCare Saint Clare Medical Center in Princeton
• Tuesday-OSF HealthCare Saint James – John W. Albrecht Medical Center in Pontiac
• Wednesday-OSF HealthCare Little Company of Mary Medical Center in Evergreen Park
• Thursday-OSF Healthcare Holy Family Medical Center in Monmouth
• Friday-OSF HealthCare Saint Anthony’s Medical Center in Alton
• Saturday-OSF HealthCare Sacred Heart Medical Center in Danville

The GE HealthCare Omni Legend Digital PET/CT platform delivers exceptional sensitivity and resolution through its novel digital detector technology, enabling improved lesion detectability and more personalized treatment planning. The system also incorporates AI-enabled workflow tools that simplify scanner operation, reduce manual steps and help improve scan consistency. Faster scan times and lower dose capabilities support a more comfortable patient experience while maintaining high diagnostic confidence.

Kate Barth, vice president, OnDemand Services, and chief nursing officer, OSF OnCall, emphasized the value of this collaboration. “Demand for PET/CT imaging continues to grow—especially for cancer and cardiac care. SMS has been a strong partner, supporting our protocols, helping launch the mobile service, and ensuring a smooth workflow for our Mission Partners (employees) and those we serve.”

Barth continued, “Our Mission is to provide the greatest care and love to our patients, and expanding access to advanced imaging is an important part of that. This partnership with SMS helps us get patients scheduled faster while maintaining the extraordinary level of care for which OSF is known.”

President of Shared Medical Services, Maureen Kenney, added, "The efficiency of this technology from GE HealthCare creates a win-win for providers and patients. Bringing high-performance precision digital PET/CT into our mobile fleet expands access to advanced cancer and cardiac imaging.”

Video clips of Derrick Frasier and Kate Barth

B-roll-Mobile CT-PET Imaging Facility Blessing

OSF HealthCare has partners with the University of Illinois Urbana-Champaign and Tata Elxsi, a global leader in design and technology services to address critical health care challenges in rural America. Historically, digital health innovations have concentrated on urban populations, leaving rural communities underserved. This pioneering initiative combines advanced technology with academic research from Gies College of Business and Carle Illinois College of Medicine, leveraging real-time OSF HealthCare data to deploy hyper-localized digital health kiosks funded by Jump ARCHES. These kiosks aim to improve healthcare accessibility and outcomes in underserved regions.

Rural areas face steep barriers to health care access, including limited technology awareness, long distances to doctors, poor network connectivity, low population density, and inadequate payer coverage. A detailed OSF-based analysis by the Gies College of Business found that extending access to primary and preventive care in remote and rural areas significantly reduces avoidable emergency care visits among these populations. The initiative focuses on chronic and behavioral diseases and addresses four key challenges: Hospital re-admission and post-acute care health monitoring, geographic and access barriers, health care education and preventive measures, and chronic disease management.

At the core of this initiative is Tata Elxsi’s TEngage platform, a scalable, effective and comprehensive digital health solution designed to deliver seamless health care in rural areas through the kiosks. These kiosks run on Amazon Web Services (AWS) cloud infrastructure and incorporate technologies such as Internet of Medical Things (IoMT) for vital sign collection, Hospital Information System (HIS) integration, telehealth services, and secure data workflows. Discussions are underway to incorporate IoT-based remote monitoring, further enhancing the platform's capacity to deliver proactive, continuous care to rural communities.

Beginning in Illinois, the initiative will expand to many counties over three years through a phased approach that allows kiosks to adapt based on community usage and feedback. The kiosks will have advanced features, including telehealth integration, health monitoring, and AI analytics for epidemic tracking and predictive health care insights. Additionally, the devices offer cloud-based management, electronic health record connectivity, automated workflow, and telecom infrastructure that enhances connectivity. The TEngage platform ensures rapid deployment and scalability, establishing a foundation for broader adoption in the future.

Ann M. Willemsen-Dunlap, OSF HealthCare, said, “The computer interface that Tata Elxsi has developed will help community health workers as they bring health screenings and health connectivity to rural Illinois. This will strengthen OSF HealthCare’s ability to meet patients where they are, even if that is miles away from a hospital or clinic.”

Telecom service providers play a vital role in enabling this project by providing the critical last-mile connectivity required for seamless health care access in remote and rural communities. This collaboration demonstrates how partnerships between technology innovators, research institutions, and health care providers can effectively address societal challenges.  The initiative encourages community partners, clinicians, funders, and policymakers to participate in expanding this innovative model across the United States, creating a transformative, technology-driven blueprint for the future of rural healthcare.

Prof. Ujjal Kumar Mukherjee, Gies College of Business and Carle Illinois College of Medicine, added, “For people in remote and underserved areas, basic health care often means traveling long distances or having no access to care at all. But when health services are connected through a hub-and-spoke system—from hospitals to regional clinics, to mobile rural clinics, and finally to local health kiosks—we can bring care step-by-step closer to where people live. A simple kiosk at the last mile becomes more than a device; it’s the final link in a larger network that helps ensure no one is left out.”

Sreevatsa Sahasranaman, Sr. Vice President & Head of Healthcare Business at Tata Elxsi, said, “This partnership demonstrates our commitment to driving health care innovation and showcases how technology can make quality care accessible to all. By combining the University of Illinois’ research insights with our expertise, we are delivering hyper-customized care and impactful solutions that touch rural communities and elevate healthcare delivery to new milestones.”

When her 12-year-old son became sick at school, Libby Derry of Germanton Hills, Illinois did what many parents do — she took him straight to OSF OnCall Urgent Care. But during this in-person visit, she was introduced to something new that got them in and out much faster: a new virtual visit platform that allows for a full-scale physical exam.

“There was a bit of a wait in front of us, maybe three or four people, but our care team member saw that I had this sick kid with me who was not feeling well and wanted to get out of that waiting room as soon as possible, and she floated the idea of this new technology called TytoCare,” Derry explains. “When she said it could help us get out the door faster, we were 100% on board.” 

These tools and technology allow patients and families to connect with a provider virtually — using advanced digital devices that capture images and sounds from the ears, throat, heart and lungs — all with guidance from the on-screen provider and with support from an on-site care team member if needed.

“It was an amazing experience,” Derry says. “We had the screen there with the provider there asking us questions. We had the tools and equipment, and the care team member walked us through what we needed to do. We were able to get the diagnosis of strep; we were able to have a prescription in hand and be out the door well before we would have been seen in the first place.” 

Technology support is available

Derry says the process felt just as personal as an in-person visit. This is a new option, and Derry had never used it before, but she trusted her OSF Care team, so she was not nervous to give it a try.  

“Because our care team member was there walking us through the steps and what we needed to do, it didn’t make anyone nervous. In fact, my son thought it was pretty cool to see the back of his throat as we were doing the diagnosis with the provider on screen.” 

It’s a virtual visit but with the added assessment and ability to test for diagnoses such strep, flu, and RSV. She encourages others to give the technology a try, especially if you have a sick child.

“You want to be able to get home, get them on couch and kind of calmed down, and start getting better.” Derry stresses, “What we really liked about it was it was fast; it was easy. We felt well cared for at the same time. I would recommend it to anyone.” 

As with any experience at an OSF OnCall Urgent Care clinic, if at any time the care team thinks someone needs to be seen in person by a provider for more complex care, they can immediately be re-directed to in-person care within the clinic.

The new platform that allows for an in-person virtual exam is available at OSF OnCall locations in Rantoul, Galesburg, Ottawa, and all Peoria, Bloomington-Normal, and Danville locations. In December, it’ll be available in Morris and Sycamore and by January, the in-person virtual assessments will be available in the Chicago suburbs of Evergreen Park, Merrionette Park and two locations in Oak Lawn.

This new technology is one of several digital approaches OSF HealthCare is using to ensure easy, quick, convenient care for patients and families.

Video of Libby Derry

B-roll-OSF OnCall Urgent Care virtual exam visit

Speaking to health care leaders, providers, and medical students at Jump Trading Simulation & Education Center in Peoria, Illinois, Kyle Zebley, senior vice president of public policy for the American Telemedicine Association (ATA) and executive director of ATA Action, said the lapse wasn’t caused by technology or lack of provider readiness but by government dysfunction.

“On October 1st, patients across the country woke up to discover they had lost access to their doctors overnight,” Zebley said. “Not because of a technological failure or malpractice, but because of politics. That morning of October 1^st, Medicare telehealth flexibilities, the lifeline that millions of Americans had come to rely on, simply expired.”

The lapse affected Medicare fee-for-service beneficiaries and hospitals, including OSF HealthCare Saint Francis Medical Center in Peoria, participating in the federal Acute Hospital Care at Home program, after Congress failed to extend pandemic-era telehealth flexibilities. Although most private and Medicaid plans continued covering virtual visits, the sudden loss of federal authorization created confusion for providers and patients alike.

During the OSF OnCall Digital Health Symposium keynote speech, Zebley called the situation “a product of dysfunction, delay, and short-term thinking,” despite years of bipartisan support for telehealth across both the Trump and Biden administrations.

He stressed telehealth became collateral damage in a larger breakdown of governance.

On the 41st day of a record-long government shutdown, the U.S. Senate voted 60 to 40 to approve a continuing resolution to reopen the government. The measure would fund much of the government through January 30 and provide funding for some agencies through the end of next September. It also includes an extension of a waiver that allows for telehealth services for Medicare recipients.

Need a permanent fix

Zebley has been urging lawmakers to transform temporary extensions into permanent, digital-native health policy that provides stability for hospitals, clinicians, and patients. He argued that bipartisan goodwill alone is not enough. But Zebley is not convinced the rollercoaster ride is over.

“In the short term, it’s going to continue to threaten at least to be the rollercoaster that it has been in 2025. We have two political parties at total loggerheads – putting aside their agreement on the efficacy of telehealth and virtual care services – they disagree about almost everything it would seem.”

Zebley pointed out OSF HealthCare has been a leader in using digital technology and virtual care to transform health care.

“OSF has continued, through OnCall (its digital health arm), to really push the boundaries of their workforce and push the boundaries of increasing their capacity to do more good for more patients wherever those patients might be. He added, “They really are the gold standard in the use and deployment of technology.”

However, he argued health systems such as OSF can’t build business models around continuing resolutions. Clinicians can’t plan care around congressional calendars. Patients shouldn’t have to wonder whether their next therapy session or prescription refill depends on the latest vote count in Washington.

The future of telehealth

His vision for the future – a “digital-native, AI-enabled” health care system, where policy keeps pace with innovation and where care is continuous, data-driven, and equitable. The telehealth leader emphasized technology has advanced rapidly – from remote monitoring and hospital-at-home programs to AI-assisted diagnostics, but policy and regulation have lagged behind. Zebley stressed a permanent fix is needed.

“So that our fellow citizens, yourselves included, can lead healthier, better lives with more individualized care treatment that really is able to take advantage of the massive reams of data that our health care system can and does produce and come up with bespoke health care plans for them that meets them where they are.”

The lack of a permanent policy, he argued, doesn’t just slow innovation, it denies care.

The ATA and ATA Action are coordinating national coalitions to push for long-term reform, including the ATA Action Advocacy Council, the Virtual Foodcare Coalition, and the Advancing Digital Health Coalition, all aimed at ensuring that digital health access remains stable and bipartisan.

The ATA, through its Center of Digital Excellence is also continuing to collect data to provide additional evidence that telehealth is safe and that it is expanding access to care despite a shrinking workforce.

Regardless of the current lapse, Zebley is optimistic Congress will eventually make telehealth coverage permanent because he says it is one of the rare success stories of American health policy. He reminded those in the room in Peoria that data has already shown that telehealth is not only popular, but it is efficient, cost-effective and patient-centered.

Kyle Zebley

B-roll-OSF OnCall Digital Health Symposium

As the respiratory virus season kicks into high gear, virtual urgent care is a great option.  

Instead of having to wait until a walk-in clinic opens, OSF OnCall offers virtual care options that are available 24/7 year-round, including holidays and weekends. Some of issues that can be handled virtually include colds, stuffy or runny nose, cough, headache, sore throat, fever, or muscle aches, urinary tract infections, bites and stings, fatigue, upset stomach, pink eye, rashes.

If you are having difficulty breathing, that’s a medical emergency and you should go straight to the Emergency Department.

Kate Barth, vice president/chief nursing officer for On-Demand Services, OSF OnCall, says consumers want health care options that are convenient, like what they’re used to experiencing with online shopping and banking. That’s why OSF offers lower-cost, easy virtual urgent care options, especially when a minor illness or injury happens after hours.

“It’s the mom with multiple children who are sleeping and (she thinks) ‘I have a sick kiddo who I cannot console and what do I do?’ Seeking out virtual urgent care in those options is such a great opportunity to connect with a provider who typically would serve you in that urgent care setting,” says Barth.

For a flat fee, you can choose an online interview, or a video visit and you’ll be connected with the same experienced providers you’d see during an in-person visit to an OSF OnCall Urgent Care clinic.

Individuals who want to virtually access OSF OnCall Urgent Care can select an online interview (taking between 5-15 minutes), where they’re asked a series of questions about symptoms and how they’re feeling. Their information will be reviewed within an hour. Using a chat feature, additional information could be requested before an OSF HealthCare provider offers a treatment plan. 

If a provider needs to visualize something, a video visit is also available.

Barth says, “Maybe the provider would need to visualize the bug bite or something that looks like a rash, so we do have that video option also available to be able to assess that situation and be able to give a diagnosis in that case as well.”

If treatment requires medication, a prescription can be sent to the pharmacy of the individual’s choice.

What happens if the online consult or video visit reveals someone needs to be seen in-person?

“We all know there are things that sometimes can’t be virtually treated,” says Barth. “Sometimes a lab test may be needed, or a hands-on assessment might be needed to confirm a diagnosis. In that case, we simply refund that virtual visit knowing that it is best-case scenario for you to be seen in an actual urgent care setting.”

For example, sprains and strains can usually be assessed virtually, but broken bones can only be confirmed through an X-ray, which is available at an OSF OnCall Urgent Care walk-in location.

You can find more information or start a virtual visit anytime at osfoncall.org.

Kate Barth

B-roll-OSF OnCall Virtual Urgent Care 

For millions of people living with migraine, getting the proper diagnosis can take years, sometimes even decades. A new digital tool developed by a team at the University of Illinois College of Medicine Peoria (UICOMP) and OSF HealthCare aims to change that by helping primary care and other first-contact healthcare providers to identify patients with migraine quickly and accurately.

Hrachya Nersesyan ​MD, PhD, a headache neurologist and the director of the headache clinic at the OSF Illinois Neurological Institute (INI) in Peoria, Illinois and co-developer of the MIGRO (migraine referral optimization) application says primary care providers might frequently experience time constraints to accurately diagnose migraine.

“Well, they have to deal with 55 different problems, all at the same time, and the time constraint is a significant barrier in properly obtaining the history of the headache to be able to correctly and accurately diagnose, not just migraine, but also its sub-types, and decide what to do about that.”

Unlike conditions that can be confirmed with blood tests or imaging, migraine is diagnosed based on presenting symptoms and patient history. That makes accuracy of diagnosis highly dependent on the provider’s time and expertise.

Migraine is one of the most frequent and most disabling types of primary headaches, and what is often misunderstood about migraine is that it is a disorder of the central nervous system. So, it is not just a bad headache but frequently presents with many other symptoms, such as sensitivity to light and sound, nausea and vomiting, disturbances of mood and emotions, and so on. And these disturbances – sometimes called most bothersome symptoms (MBS) – also can happen outside of the actual headache attacks, causing significant discomfort and even prolonged periods of disability to migraine sufferers. Therefore, timely diagnosis and subsequent proper treatment of migraine as a disorder rather than a symptom is important.

In an analysis of randomly selected 150 patients referred to the headache program at OSF ,in 2022, researchers found that primary care providers correctly identified migraine types only about half the time and did not  correctly define the migraine subtypes in most cases due to incomplete information and lack of documentation on the quality and behavioral patterns of reported headaches.

“Some of them, it took five, eight, even 10 years to even being diagnosed and receiving the treatment. We had a couple of patients that mentioned their headaches over 20 years ago and just 20 years later (they) were able to be finally diagnosed with the proper type (of migraine) and be introduced to treatment.”

To address that care gap, the research team created an app called MIGRO, built around a decision-tree algorithm based on the current International Classification of Headache Disorders (ICHD-3). The app guides patients through a series of self-directed questions about their symptoms, headache quality and the patterns of headache behavior. Within minutes, it generates a summary of suspected headache diagnosis for the provider to review.

It simply walks the patient and provider through the key points needed to determine whether a headache is migraine, what type of migraine it might be, or if it’s something else entirely. Most people can complete the assessment in less than five minutes.

Through incorporated safeguards the app also helps to flag potentially dangerous conditions with headache as a symptom that might require immediate attention and reliably diagnoses medication overuse headaches, a significant cause of a headache changing from occasional to chronic.

After early development and more testing at INI with more than 300 patients, the app outperformed referring providers in diagnostic accuracy of the headache type across the board, especially in detecting migraine subtypes and medication overuse headache. In cases of medication overuse headache, the app identified the condition in 65% of patients, compared to 0% recognition by referring clinicians.

Time to validate

Now entering phase two, the team plans to validate the tool in primary care settings across the OSF HealthCare Ministry, including at several rural sites where access to specialists is limited. Dr. Nersesyan explains the app will also help primary care providers in those settings to know if a patient can be managed locally or absolutely needs to be referred to a headache specialist.

“Because a majority of the migraineurs can be managed with very simple medications and interventions as long as they have the right diagnosis and the right treatment and they don’t necessarily need to see a headache neurologist or any other headache specialist.  they can be very well managed by primary care providers.”

This study is supported by a Community Health Advocacy (CHA) grant through OSF and the University of Illinois Chicago. The digital development work is supported by the OSF Digital Innovation Development and Medical Visualization teams, which created the coding and are now refining the app’s language and design for broader public use. The goal is to make the patient questionnaire portion of the application easy to comprehend for every user, regardless of their educational background, and seamlessly integrate this tool into routine clinical workflows.

People with migraine also might frequently hesitate to seek early medical care due to variety of reasons, including social stigma associated with this disorder. The app creators believe that MIGRO can help primary care providers make timely and accurate migraine diagnosis., dramatically shortening the time to implementing an effective treatment. They also believe it could help these patients to overcome societal prejudice about headaches.

“It allows and gives the ability to providers, in a fairly short period of time to hit all the key question marks and points that one needs to come to the diagnosis of migraine or to say, ‘Well this headache is not a migraine,’ or to define between different types of migraine that exists out there.”

The research team expects to begin primary care testing by the end of 2025, with plans to expand the app for general public use once validation of diagnostic accuracy in primary care setting is completed.

Dr. Hrachya Nersesyan 

B-roll of MIGRO app

Dr. Edward M. Barksdale Jr., MD, professor of surgery and pediatrics at the University of Chicago Pritzker School of Medicine and chief surgical officer for the Chicagoland Children’s Health Alliance, delivered the keynote address for the Pearl Lecture Series at the Jump Trading Simulation & Education Center in Peoria, Illinois. His talk, “Beyond the Walls: The Unseen Power of Simulation for Social Innovation,” explored how medical simulation can drive not only clinical excellence, but also social transformation.

Dr. Barksdale was also named this week as one of the four icons of the American College of surgeons.

Often clinicians get so infatuated with fancy medical devices or new innovations such as AI, Dr. Barksdale says, they miss the importance of human connection. He says medical simulation, which uses specially trained actors with real life experiences to simulate health care situations, is where health practitioners “can rehearse for humanity.”

“How can it help us be more human? How can it help us be more compassionate and empathic. So much of the work I do in Cleveland where I was, and now in Chicago is to look at how we can take technology to allow physicians to lead more with their hearts than their heads.”

Barksdale, who trained as a surgeon more than four decades ago, reflected on how simulation has evolved from a technical training tool into a platform for team-based learning, system improvement, and now, human-centered design. Human-centered design involves understanding users through empathy, brainstorming ideas, and iteratively prototyping and testing solutions to create products, services, and systems that are useful, desirable, and effective.

The Jump Center in Peoria, Dr. Barksdale points out, is a national leader in advancing simulation from skill-building to innovation. He says the best simulations involve diverse participants from the community being served and that’s what he’s seeing at the Jump Center.

“What an environment like this offers is that child, that adult to say, ‘Dr. Barksdale the way you speak to me or the words that you use are not things that I understand. Can you break that down, can you give me a tangible example?’”

Barksdale said one of the most important frontiers for simulation is applying innovation to social determinants of health such as food insecurity and homelessness, and considering trauma-based care, inequity, and violence.

Dr. Barksdale has worked on nationally recognized programs that have led to less gun violence in Cleveland.

The keynote speech also honored Dr. Richard Pearl, a longtime pediatric surgeon and leader at OSF HealthCare Children’s Hospital of Illinois and the University of Illinois College of Medicine Peoria. Pearl, Barksdale says, was both a friend of 35 years and a visionary in creating a simulation-based culture of learning and compassion.

“There are things that people envision when they come to a place that have a life and legacy long after they leave and the work that he did to establish this incredible center is phenomenal.”

Barksdale hopes his message will inspire health professionals and community leaders alike to see simulation as a tool not just for perfecting technique, but for strengthening civic engagement and empathy.

Dr. Edward Barksdale

B-roll-Pearl Lecture-Dr. Edward Barksdale and simulation

OSF HealthCare is elevating patient safety and care in its labor and delivery units through the introduction of a groundbreaking virtual monitoring program that enhances traditional bedside care with advanced technology and expert support.

Fetal and maternal monitoring during labor and delivery is critical for ensuring the well-being of both mother and baby. For newborns, electronic fetal heart rate monitoring helps detect early signs of distress—such as reduced oxygen supply, abnormal heart rate patterns, or umbilical cord compression—allowing healthcare providers to intervene before complications arise. For mothers, continuous monitoring of vital signs, contractions, and labor progress can help identify potential concerns like excessive bleeding, infection, high blood pressure, or complications related to anesthesia.

Now, OSF HealthCare is layering additional support into this essential care by launching a new Virtual Labor and Delivery Monitoring Program across all of its hospitals with birthing units.

“This program adds an extra layer of safety by providing 24/7 remote monitoring through our OSF OnCall team, who work hand-in-hand with bedside caregivers,” says Kate Johnson, manager of Digital Care-Women’s Services, OSF OnCall.  “It does not replace our in-person care teams but gives them additional expert eyes on every laboring patient.”

Using PeriWatch Vigilance, an AI-enhanced software, a centralized team of OSF OnCall registered nurses known as the OSF OnCall Acute OB team monitors laboring patients in real time. The system uses tiered, color-coded alerts to signal early signs of potential complications. When an alert is triggered, the OnCall Acute OB nurses coordinate directly with the in-hospital care team to ensure prompt follow-up.

Importantly, this service does not require any new equipment for mothers or babies and comes at no additional cost to patients or payors.

The OSF OnCall Acute OB team supports all OSF hospitals with labor and delivery services, including:

• Saint Francis Medical Center in Peoria
• Little Company of Mary Medical Center in Evergreen Park
• Saint Anthony Medical Center in Rockford
• Saint Joseph Medical Center in Bloomington
• Sacred Heart Medical Center in Danville
• Saint Elizabeth Medical Center in Ottawa
• Saint Mary Medical Center in Galesburg

OSF HealthCare believes it might be among the first health systems in the state to offer this level of AI-supported maternal and fetal monitoring, reinforcing its commitment to innovation and safety.

“Every mom and baby deserves the highest standard of care. This new technology ensures that we are watching over them even more closely, supporting our Mission to serve with the greatest care and love,” Johnson added.  

B-roll-OSF OnCall monitoring of Family Birthing Units 

OSF HealthCare recently hosted University of Illinois System President Tim Killeen and leaders from the system universities in Peoria, Chicago, Springfield and Urbana-Champaign to highlight the Equity Innovation Medicine (EquiMED) program and its expanding impact on health care to rural and underserved communities in Illinois. The program exposes medical students to individuals living in medically under-resourced communities in the U.S. and abroad, and it challenges students to come up with sustainable solutions to a health issue.

The four-year program for select medical students is led by John Vozenilek, MD, of OSF Innovation, who says the curriculum and experiences teach innovation through problem solving and provide skills alumni take into their residencies and practices.

“They are using their innovation skillset every single day. She (a former student at a recent gathering) said that she is using these innovation tools when she interviews patients to go deeper into their needs so she can think of new solutions to their problems.” 

Devon Izquierdo, a fourth-year medical student at UICOMP, spent time in the São Paulo area of Brazil meeting with the Guarani people, who have a territory in the northwestern part of the city called Jaraguá. The biggest problems they face are health literacy and mistrust of traditional medicine.

Devon says they decided to focus on a solution that involved children.

“Because they seemed more open and inviting to outsiders and we decided to create an educational game where they would learn how to treat common ailments like stomach aches, not only with their traditional medicine, but also with evidence-based medicine that we use in our Western culture and hopefully disseminate that information to the adult population as well.” 

Izquierdo and other students met with the local shaman and other key stakeholders to get input. They decided the best approach might be to create a game.

“We worked with one of the healers, Sonja Christina, as well as some of the leadership – her son Jefferson – to really get their input on the game and see what kids would really get excited about.” She adds, “So the next step would be to develop a prototype and bring it back to the community to see, does it really work, do they really enjoy it and where can we adjust as needed.”

Izquierdo will work with a team at Illinois State University in Normal, Illinois – an academic partner of OSF HealthCare – that has expertise in game theory and development. Meanwhile, she says the EquiMED program taught her the valuable lesson of listening critically and continuously.

“Continue to have a conversation. Build trust in the community and really come up with a solution together because, ultimately, we want to create a solution that they’re going to use – that really solves the issue that they want. We can always come in with ideas and a high-tech solution but if it’s not feasible and they’re not going to use it, are we really solving the problem that we’re trying to solve?” 

Solutions must be sustainable

Ben Mendez, another fourth-year EquiMED student worked in another region outside of São Paulo, Brazil – an area challenged with having safe drinking water. Mendez says he’s working to develop a water quality monitoring system using sensors and a communication tool to provide alerts when water quality drops to dangerous levels. In that case, private, non-profit organizations could step in to provide safe drinking water.

Mendez says it’s not ideal, but it is the most feasible, sustainable option.

“Instead of completely reshaping the infrastructure that doesn’t exist there, we’re just trying to give them a way to get ahead of a problem before it starts and alert them and give them a fighting chance to not drink this contaminated water essentially.” 

It’s a practical approach and a lesson he’s learned by working in vulnerable communities. Mendez predicts he’ll use that approach as he practices medicine in the future.

“So understanding how to work within the constraints of a financially driven system, which is the reality we’re in, will prepare me better for my residency and helping my career in finding solutions that we can still keep these basic services that we must as providers, but do it in a way that we can justify the cost and keep the lights on essentially.” 

Students also stress importance of developing soft skills, such as listening and collaborating, says Dr. Vozenilek.

“So, this idea of co-design, to really get to the patients’ needs and to really understand them fully and then design with the patient, the solution. Now that’s relevant for very complicated type of treatment paths that require a lot of technology, but it’s also extremely important for the types of simple things we do every day to keep ourselves and our loved ones healthy.” 

At the most recent meeting of collaborative partners, leaders also discussed how in the future they might align EquiMED efforts with national health priorities, such as the Food as Medicine initiative and exploring opportunities for collaboration with agricultural programs.

Dr. John Vozenilek

EquiMED students Devon Izquierdo and Ben Mendez

OSF OnCall Connect and the I-80 region are partnering to offer a new obstetric care model. Pregnant or postpartum women in Ottawa, Peru, Mendota and surrounding communities will now have the opportunity to schedule more visits virtually during their pregnancy. In addition, all I-80 patients will be eligible to enroll in the Pregnancy and Postpartum Support program that offers 24/7/365 access to an OB care team. 

I-80 patients will now be offered virtual visits at eight, 12, 19, 24, 30 and 34 weeks. The two-week postpartum visit can also be scheduled virtually. 

Visits are available seven days a week from 7 a.m.-7 p.m., offering patients additional flexibility and opportunities. Nurses on the OSF OnCall Connect team will enroll all I-80 OB patients in the pregnancy and postpartum support program at no cost, providing continuous access for questions and concerns, conducting virtual discharges and scheduling follow-up appointments. Patients will also be screened for social drivers of health such as food, transportation, housing and other supports. OSF OnCall does have a mobile unit to support pregnant-postpartum women on Medicaid who might need care brought their doorstep.

”The one-year program combines virtual visits, 24/7 digital support and in-person care to ease travel burdens, strengthen follow-up and provide a healthier pregnancy and postpartum experience,” says Kate Johnson, manager of Digital Care-Women’s Services, OSF OnCall. “We are committed to innovative solutions that keep care personal while expanding access.” Johnson adds, “Women will benefit from coordinated prenatal and postpartum monitoring and stronger follow-up, while in-person care teams will maintain key milestones and bedside care.”

The OSF OnCall Connect care team will also support post-delivery education before a woman is discharged from the hospital, making sure she has follow-up appointments scheduled, understands the need for regular blood pressure checks and offering lactation services if needed.

The research collected during the year-long pilot will evaluate outcomes, patient experiences and staff insights to guide improvements and shape patient-centered care and communications. 

B-roll-OSF OnCall Pregnancy-Postpartum support for I-80 region

Additional content re: OSF OnCall Pregnancy and Postpartum support:
24-7 connection through OSF OnCall empowers patients and improves outcomes
OSF HealthCare receives $1.5 million for new mobile pregnancy and postpartum care unit

A potentially life-saving pilot program is launching in Bloomington, Illinois to detect a little-known but surprisingly common genetic condition that can dramatically raise cholesterol levels—and the risk of heart attacks and strokes—even in children.

It’s called familial hypercholesterolemia, or FH. It’s estimated that 1 in 200 Americans has the genetic disorder where the body can’t effectively clear LDL or ‘bad’ cholesterol from the blood.

Darrel Gumm, MD, vice president of OSF HealthCare Cardiovascular Institute says the pilot will identify people who, due to their genetics, might not know they are at risk.

“It’s estimated about 1.3 million people in the United States have it [FH] and 90% of those patients don’t know they have it, Dr. Gumm stresses. “So, it’s a tremendous opportunity for us to step in and find those patients, identify those patients and provide therapies that may prevent terrible things from happening down the road.” 

OSF HealthCare and OSF Innovation are using artificial intelligence (AI) to conduct a pilot program for detecting and treating FH. To identify high-risk patients for this pilot, the Digital Innovation Development team used a two-step approach. First, an algorithm flagged patients over the past 18 months who had concerning cholesterol levels. Then, they applied an AI tool to scanned physician notes to detect clues—such as yellowing of the eyes or hardening of the Achilles tendon—signs a doctor may have observed but not flagged as FH-related.

People inherit FH from one or both parents, and it puts them at risk for cardiovascular events far earlier in life than normal, sometimes even in childhood.

Two Types of FH

According to Dr. Gumm, there are two kinds of FH:

• Heterozygous FH, inherited from one parent, which can lead to early heart attacks or strokes—before age 65 in women and 55 in men.
• Homozygous FH, a rarer and more severe form inherited from both parents, which can lead to strokes and heart disease in teenagers or even young children.

While most people begin cholesterol screenings around age 40, those with FH can silently develop sky-high levels from a young age.

"They can be a very healthy person, think they’re doing great, be a marathon runner and really they could have astronomically high cholesterol that’s not of their fault,” explains Ryan Loudermilk, a strategic program manager in Performance Improvement at OSF Innovation.

The new screening program was launched in Bloomington, starting with support from a strong primary care network involving 9 providers including Richard Ginetti, MD, who is a champion for the effort. It started with 200 patients found to potentially have FH. If testing confirms the diagnosis, individuals will be offered treatment, typically statins, which can reduce cardiovascular risk by up to 80%.

Dr. Gumm says every time someone is identified with FH, outreach will occur to encourage screening for parents, siblings, and children.

“One of the things I love to tell my patients is the best way to treat a heart attack is not have one. Same thing with a stroke. So, even if they’ve had a heart attack and survived it, now we’re going to be aggressive at not letting the second one occur. But here’s a chance to never let it occur in the first place. It’s primary prevention … really fantastic.” 

Education in a Short-Attention-Span World

Understanding FH—and the importance of early detection—isn’t easy in a world flooded with information. That’s why the pilot program teamed with OSF Innovation’s Medical Visualization team, to create for people identified at possible risk, mobile-friendly education designed to meet people where they are.

Loudermilk emphasizes it’s not just a brochure. The visuals use a unique, semi-animated shimmer effect that adds emotional weight without overwhelming the viewer.

“It’s something that can be easily read on their cell phone; they don’t have to log onto a computer. It’s something that’s eye-catching, something that’s straight to the point – what your risks are, why it’s important for you to get tested and checked … thinking about family members, so it speaks to that. It speaks to the ease of this. That’s the other big piece of this.” 

A Simple Test with a Big Impact

The testing process is easy. It’s just a cheek swab with no needles or blood draw. It takes a couple minutes.

The pilot is tracking how many people go on to be screened after the initial outreach with a goal of at least 30%. The initiative will follow not just how many patients test positive, but how many then go on to get family members tested, the true measure of ripple effect success. Additionally, the pilot includes having the Medical Visualization team provide insights about which content drove the most engagement.

The FH pilot is part of a broader effort at OSF HealthCare to advance care through personalized medicine that is specific to a person’s genetic make-up. Loudermilk sees a time in the future where genetic testing will be even easier.

“Where I could see this going – a patient doesn’t even have to come in. These kits could actually be mailed to them, to their house and they could do the check swab themself and get it mailed in. So, those who don’t want to deal with making an appointment and seeing their provider in person, they could do a virtual visit and have the kit sent to them. That’s the future of all of this.” 

If you receive primary care in Bloomington, talk to your provider if you think you would like to be screened for familial hypercholesterolemia.

Dr. Darrel Gumm

Ryan Loudermilk

B-roll-Familial Hypercholesterolemia (FH)

OSF HealthCare will host the 2025 OSF OnCall Digital Health Symposium on Wednesday, November 12, 2025, at the Jump Trading Simulation & Education Center in Peoria, one of the largest simulation and innovation centers in the world, at 1306 N. Berkeley Ave. in Peoria, Illinois.

The all-day event will showcase the transformative power of digital innovation in health care, featuring engaging sessions, networking opportunities and insights from national leaders in the field.

A highlight of the symposium will be keynote Kyle Zebley, senior vice president of Public Policy, with the American Telemedicine Association (ATA). He will explore how ATA Action and the Center of Digital Excellence (CODE) are driving policy change to ensure telehealth and digital care are recognized as essential infrastructure.

The keynote session, “Navigating the Path to Permanent Digital Health Policy: From Telehealth to Digital-Native Care Models”, will set the stage for discussions about how health systems, policymakers and innovators can collaborate to advance digital health.

Breakout sessions will highlight real-world applications of digital solutions, including:

• Transforming the Patient Room: Advancing Care Through hellocare.ai Smart Technology
• Connected Care: Leveraging Virtual Programs for Post-Hospitalization Support
• Seeds of Change: Growing a Quality Virtual Nursing Program
• Transforming the Future of Primary Care with OSF CompleteCare 55+

Plus, join us for:

·         An opportunity to tour a smart tech hospital room and the OnCall Connect Pregnancy and Postpartum mobile clinic

“Pending legislation seeks to codify the widely used waivers that have allowed for broader access to telehealth, including originating from patients' homes and by a wider range of providers, and to address other telehealth-related provisions,” says Jennifer Junis, president of OSF OnCall. “The ATA and OSF HealthCare are partners in the advocacy effort, and we look forward to highlighting our strategy and progress.”

The event will run from 8:00 a.m.- 4:00 p.m. and includes breakfast, lunch and networking with health care innovators, clinicians and industry partners.

This activity was planned by and for the healthcare team. Learners will receive 5.00 Interprofessional Continuing Education (IPCE) credits for learning and change. 

In support of improving patient care, Jump Trading Simulation & Education Center is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Registration is open through 11:45 a.m. on November 5, 2025.
For details and to register, visit: OSF OnCall Digital Health Symposium Registration.

Event Location:
Jump Trading Simulation & Education Center
1306 N. Berkeley Ave.
Peoria, Illinois

This activity was planned by and for the health care team, and learners will receive contact hours through Interprofessional Continuing Education (IPCE) for professional development. Final credit hours are pending.

Register NOW.

Jake Wilson, simulation specialist at Jump Simulation, serving both OSF HealthCare and the University of Illinois College of Medicine Peoria (UICOMP), has received the OSF HealthCare 2025 Simulationist of the Year award.

The award recognizes Wilson’s outstanding contributions to advancing medical education, improving clinical operations, and enhancing patient care. Wilson is described by his nominator as having “unwavering commitment to improving simulation-based training, fostering a culture of continuous improvement and sharing for the next generation of clinicians.”

Wilson has been instrumental in transforming the simulation experience for medical students and faculty. By leading the transition to the Gaumard simulator platform, he ensured reliable, high-fidelity technology that allows for standardized and repeatable training. This shift has reduced equipment downtime and interruptions, creating smoother educational sessions that help students focus on decision-making and clinical reasoning.

“Jake’s dedication to innovation and excellence in simulation has had a direct impact on both education and patient care, says Chris Larkner, manager of Jump Trading Simulation & Education Center. ”He embodies professionalism, curiosity and collaboration, making him a true leader in the field of medical education.” 

“There were several great nominees and some very good talent there so I’m very honored to have been picked among the six nominees,” Wilson said in accepting the award. What does he love about his job as a simulationist? “Seeing in person the impact we’re making with education and how simulation helps everyone, from new nurses to well-seasoned physicians and helping them further their education.”

In his role coordinating third-and fourth-year medical student immersion experiences in Jump labs, Wilson streamlined workflows for both learners and faculty. His meticulous preparation and organization allow sessions to run efficiently, with faculty able to focus on teaching while students practice critical skills in an uninterrupted, high-quality learning environment. His integration of platforms such as Monday.com has further improved scheduling, accountability and internal workflows, increasing efficiency across the simulation team.

Wilson’s leadership extends nationally, as demonstrated by his key role in the successful execution of the 2025 SimOps conference, where his work was recognized by the Society for Simulation in Healthcare (SSH). Within Jump Simulation, faculty frequently request his support by name, reflecting the trust and respect he has earned among peers, colleagues and leadership.

Jake Wilson

B-roll-Simulationist of the Year

Imagine being a heart surgeon preparing for a complex case. Traditionally, you rely on stacks of 2D images from CT scans to build a mental picture of your patient’s anatomy. But the heart isn’t static – it twists and pumps blood in a rhythm unique to each person. Now, thanks to a breakthrough at OSF Innovation, surgeons can “see” their patient’s heart beating in 3D before ever stepping into the operating room.

This innovation is called the 4D Heart. Unlike standard 3D models, which capture a single snapshot in time, the 4D Heart recreates every phase of a patient’s cardiac cycle, allowing doctors to watch their heart beat virtually. And it isn’t just a generic animation. Rather, it is the creation of a digital twin.

“This is taking a CT scan of a patient, a retrospectively gated CT scan, and converting a patient’s own heart – in each phase of that cardiac cycle – and making it beat in a virtual environment,” says Matthew Bramlet, MD, who directs the Advanced Image and Modeling (AIM) Lab at OSF Innovation. The lab is focused on improving the understanding of complex anatomy for surgeons and diagnosticians. Dr. Bramlet also specializes in congenital cardiac MRI for OSF HealthCare Children’s Hospital of Illinois and is an associate professor of Clinical Pediatrics at the University of Illinois College of Medicine in Peoria and the University of Illinois Grainger College of Engineering in Urbana-Champaign.

Dr. Bramlet’s efforts began in 2018 with manually segmenting parts of the heart so it could be viewed in virtual reality. It continued with an infusion of grant money two years ago. Using an Innovation for Health (IFH) grant with Bradley University in Peoria, Illinois, a team used machine learning to convert standard medical images into a sequence of 3D models that, when played sequentially, create a 3D beating heart – the 4D heart. The initial process took an entire summer.

That made the technology nearly impossible to use in real world clinical care. But in late 2024, researchers achieved a major breakthrough. With the help of engineers at the University of Illinois Urbana-Champaign, AIM lab engineers trained neural networks on hundreds of high-quality CT scans and automated the entire process. Now, what once took months can be done with a single click.

“Have you ever seen a flip book where you see a drawing move? That’s what we’re doing with these 3D models in a digital, virtual space.” Dr. Bramlet explains, “We’re just turning them off and on in rapid succession until we have that beating heart.”

For surgeons, the benefits are game-changing. They can see not only the anatomy but also how it changes with every beat. This is especially critical for conditions such as hypertrophic obstructive cardiomyopathy, where the problem lies in how the heart contracts. Even more surprising, the AI began rendering valves — structures notoriously difficult to see on CT scans.

“Now we can see that valve which we really couldn’t see before. So, repeat valve procedures are very valuable for this. TAVR or any valve in the cath lab, we’re finding good use with these as well as the hypertrophic cardiomyopathy cases.”

Hospitals across the country are taking notice, sending scans to OSF and receiving beating heart files in return. Some don’t even have the technology to view them yet. Dr. Bramlet says OSF Innovation is pushing the boundaries so far forward, some other health systems will need to get on board with the technology to be able to visualize the data being sent to them.

For now, the ability to view a 4D Heart is already changing how surgeons think about the body’s most vital organ. In some cases, the new view is confirming a surgery plan. In other cases, including a most recent pediatric heart case from another hospital, it changed the approach. Dr. Bramlet says as surgeons interact with the models, they are amazed.

He shares, “I see those lightbulbs go on and there’s nothing like being able to observe and interact with these 3D models in a format, and especially a 4D model, in a way they’ve never been able to see them before, and it will become the standard of care, I have no doubt.”

The ultimate vision is bold: a patient enters the CT or MRI scanner, and their digital twin heart comes out the other side – ready for analysis, surgical planning and even analysis of AI-driven measurements like ejection fraction or blood flow strain to help with diagnosis and a treatment plan.

How long until that happens? Hard to say because as Dr. Bramlet points out, “seeing is believing,” and it might take time for health systems to invest in the technology to make the vision become reality. Government reimbursement for the care will also drive adoption. For now, the work is being covered through research grants, most notably; the Jump ARCHES endowment through the Health Care Engineering Systems Center at the University of Illinois Urbana Champaign and OSF HealthCare.

Dr. Mathew Bramlet

B-roll-4D Beating Heart

No one wants to go to a hospital emergency department (ED), but sometimes, there’s no avoiding it.

As OSF HealthCare joins other health systems struggling with staffing shortages, it is also seeing patients without access to primary care showing up in emergency rooms and facing long waits for less serious health issues. To meet the challenge of long wait times, OSF is turning to virtual technology to move patients through their ED experience more efficiently.

Anyone coming into the hospital emergency department at OSF HealthCare Saint Elizabeth Medical Center in either Peru or Ottawa, Illinois will be triaged to determine the seriousness of their condition or injury. Patients who qualify for this time saving option for care will be taken to one of our virtual care rooms where a nurse helps establish a video connection and assists the patient with any hands-on equipment needed for a video visit with the virtual provider.

“Our virtual physician will be able to do an assessment of each patient virtually, through the use of advanced technology and the onsite nurse. They will develop an appropriate treatment plan, coordinate prescriptions, and a follow up care plan,” says Dawn Trompeter, president of OSF Saint Elizabeth Medical Center. “We want to offer a better experience for everyone, and qualified patients can be seen more quickly and get on the road to recovery.”

Studies also reveal prolonged emergency department wait times and length of a visit reduces quality care and increases adverse events for patients with serious illnesses. “So, the goal with introducing this new model is to improve patient care as well as our patients’ experience,” Trompeter stresses.

The virtual emergency care area is located within the hospital emergency department and includes a mobile cart equipped with two-way audio and video capabilities, making it easy to have a conversation with the remote medical provider. The mobile units have high-resolution cameras to observe symptoms or injuries more closely.

A nurse or medical staff member will assist with completing the patient assessment using the advanced digital tools on the mobile units that allow the virtual doctor to hear a patient’s breath and cardiac sounds or look more closely into the patient’s eyes and ears, just as they would do if they were physically in the room.

“We will work together to take care of patients with the same high standard of care given by our in-person physicians,” says Benjamin Kemp, MD, the lead physician for virtual emergency care.

If at any time the care team thinks someone needs to be seen in person by a doctor, they can be immediately transferred to the traditional ED.

“If a patient requires care that is too complex for virtual interaction, we will easily and seamlessly work with the in-person team to get the great care patients deserve,” Dr. Kemp emphasizes.

OSF is using several innovative approaches to reduce ED wait times and improve the overall experience, including using virtual behavioral health clinicians to make sure people with mental health issues are seen within the target goal of one hour. Additionally, research is underway to see if predictive modeling using artificial intelligence can help match staffing with surge times.

B-roll of Virtual ED

Marci Schneider Batsakis of Orland Park, Illinois never imagined when she enrolled in a new type of primary care that offers 24/7 digital access that she would be using it the first weekend.

Schneider Batsakis was the first patient to enroll in mid-June in OSF CompleteCare 55+. The service offers around-the-clock digital support, plus virtual and in-person care at its new clinic at 99^th and Western in south suburban Evergreen Park. She liked the idea of coordinated care that was connected to a hospital system.

“I wanted my care to be coordinated in a more organic way. I wanted my doctors to have privileges at the same hospital, have a passing recognition of each other, so that I knew I truly had a team working with me.”

OSF Complete Care 55+ is operated by OSF HealthCare, a 17-hospital system that includes OSF HealthCare Little Company of Mary Medical Center in Evergreen Park. OSF CompleteCare 55+, focuses on patients who are 55 or older and experiencing two or more ongoing health conditions. For Schneider Batsakis, that’s high blood pressure and arthritis.

High blood pressure was the issue six days after first enrolling. The retired nurse knew something was wrong and sure enough, her blood pressure was extremely and dangerously high. Schneider Batsakis used the OSF CompleteCare 55+ 24/7 care team phone number, and an advanced practice registered nurse listened to her symptoms and immediately told her, “Either you call an ambulance, or I will.”

Schneider Batsakis said she needed that clear advice and was glad she could get it at 11:30 on a Saturday morning. She spent that night in the hospital where she received tests and was monitored.

“I'm fine now, but had he not told me what to do, I might have spent the next hour trying to figure out if I really wanted to do it. Should I be calling someone to drive me to the hospital? So, it really was exactly what I needed.”

Schneider Batsakis jokes that her daughters have degrees from Google university and in this case, they were glad their mom had someone to call and get great, reliable advice. She has also given them, as medical power of attorneys, the 24/7 care team phone number.

Schneider Batsakis’ follow-up at OSF CompleteCare 55+ was the Monday morning following the weekend health emergency.

Schneider Batsakis shares. "What CompleteCare offered me was a place to come in on that Monday, admit that I was scared, talk about my concerns, and I felt like they [her concerns] were listened to. I felt like I was validated, and we sat and came up with a plan of care that's right for me.”

Part of her care plan will include a referral to a registered dietitian because while in the hospital, she was tested for diabetes, and her A1C, a measurement average blood sugar levels over time, was a bit high.

Schneider Batsakis welcomes the referral and says she's pleased to get expert advice on how to maintain a healthy blood sugar level.

The newly built OSF CompleteCare 55+ clinic features 12 exam rooms, on-site labs, and extended hours. Features were developed through listening sessions with the older adult community on Chicago’s south side and southwest suburbs to hear what care the community wanted.

Managing medical director Sandy Valino Stock, DO, says future plans include group visits for education. OSF CompleteCare 55+ offers at-home digital monitoring tools and devices that allow 24/7 support. The clinic also features a Connect Bar, an area of the lobby where care navigators help patients get connected to OSF MyChart, messaging options and to make appointments with specialists.

Schneider Batsakis looks forward to feeling a part of a community and to getting the care where and when she needs it. The active suburban resident also encourages those 55 years and beyond to consider enrolling so they can experience a new level of access and a more personalized approach to care.

“Especially if you’re a woman who no longer needs your OB/GYN and you’ve been using urgent care as your primary care; this is where you need to be. The community of people understand that we are not youngsters. They understand what’s going on with us. They’re looking at our age and our concerns and helping us be the best that we can be as we move forward.”

Here's the website for more information, including frequently asked questions or to get started with OSF CompleteCare 55+.  

Marci Schneider Batsakis

B-roll-OSF CompleteCare 55+ patient story

 In Illinois, 34.3% of counties are considered maternity healthcare deserts, according to the March of Dimes, with those living in some counties needing to travel between 47 and 59 miles to a birthing hospital. The program expansion connects patients to an in-person care team based on the patient’s location and ability to access in-person care. If in-person care remains a challenge, the mobile clinic will offer scheduled prenatal and postpartum care where and when it’s convenient for patients who are within the program’s geographic area. The mobile clinic will provide all recommended prenatal and postpartum services such as sonograms, lab work and vaccinations, along with blood pressure monitoring and reporting.

“These mobile units represent a meaningful step toward bringing pregnancy and postpartum care directly to communities that need it most.” said Cristal Gary, Meridian plan president and CEO. “By working with OSF HealthCare, we hope to help ensure that more mothers and babies have the opportunity to thrive.”

The OSF OnCall Connect pregnancy and postpartum program is available to women who have Medicaid and are pregnant or are in the first month of the postpartum period, with the mobile clinic serving identified counties in Central Illinois including Bureau, Henry, Knox, LaSalle, Marshall, Stark, Tazewell, Livingston, Peoria, Putnam, Woodford and Warren counties. 

“Faced with numerous operational challenges, many rural hospitals in Illinois have shut down their labor and delivery units, leading to maternity care deserts,” says Jennifer Junis, President of OSF OnCall. “Pregnant women on Medicaid in rural areas are statistically more likely to die of a pregnancy-related complication than their suburban counterparts."

We focused on areas with the greatest need, and our goal is for the OSF OnCall Connect pregnancy and postpartum mobile clinic to extend care to women who need it most, supporting healthier pregnancies, full-term births and strong starts for both moms and babies.”

The mobile unit will begin offering first appointments the week of July 28.

Eligible patients can self-enroll in the OSF OnCall Connect pregnancy and post-partum program or be referred by their provider or health plan. From there, the OSF OnCall Connect team will assist with program enrollment, connection to an in-person care team and scheduling appointments for the mobile clinic as appropriate.

Services include:

•    Education and information for each week of pregnancy
•  Regular check-ins by chat
•  24/7 virtual access to a care team specially trained to support pregnant women and their babies
•  Blood pressure monitoring and reporting
•  Lab work
•  Screening for postpartum depression
•  Support to close drivers of health gaps
•  Breastfeeding support

 For more information, visit osfoncall.org/pregnancy for OSF OnCall pregnancy and postpartum services or ILmeridian.com to learn more about Meridian’s benefits and services.

Cristal Gary of Meridian, Brandi Clark and Kate Johnson of OSF OnCall

B-roll of Blessing and OSF OnCall pregnancy and postpartum care mobile unit

Amaneigh (pronounced uh-MAHN-ee) Stevenson of Bloomington, Illinois, is a sassy 7-year-old girl who until January had never undergone surgery or even had a broken bone. But that month she was diagnosed with Stage 3 Hodgkin lymphoma following a biopsy the previous month. Amaneigh is currently undergoing IV chemotherapy treatment at OSF HealthCare Children's Hospital of Illinois in Peoria. Her treatment is expected to last six months.

Having cancer has been a difficult challenge for the girl who embraces challenges, her mom, Karisma Morris-Bush, says. This was not a challenge her daughter was prepared for as Amaneigh has always been full of energy.

“Ever since she was a little girl, she’s been very active. She’s in gymnastics, she’s done cheerleading, she likes to play outside, run around, cartwheels, flips, you name it. Since she was a baby, she’s been climbing on everything.”

Before January, Amaneigh had never missed a gymnastics practice. But the middle child with three brothers was sidelined from that activity for her safety after having a central venous port implanted to deliver chemotherapy and other medications directly to the bloodstream. The port makes treatment safer and more comfortable for frequent infusions or blood draws.

Concerned about protecting the port, Morris-Bush worried about her daughter riding a bike or playing with friends. That’s when Nick Kemp, an exercise physiologist with OSF Children's Hospital of Illinois, told her about PortGuard, a device he was working on designing with OSF Innovation Studio engineers that prevents damage to a port during contact activities.

“She has lots of friends who are also very active, and there were incidents in which she was bumped into. I was concerned about maybe it [the port] might be dislodged or put her at some type of risk, and he [Nick Kemp] told me that he was creating this PortGuard. He gave me the entire plan. This is when it was in the beginning stages, and I told him I thought it sounds wonderful.”

Kemp says he outlined his ideas to the Innovation engineers and told them his solution needed to be durable and comfortable.

“It needed to be lightweight, kind of mobile, something that wouldn’t get in the way during sports – that they could wear it and not have any type of disadvantage during their sport, so I really wanted it to be as comfortable as possible.”

Bracing for impact

OSF Innovation Studio engineer Reid Jockisch says they needed to create a divot in the design so that upon impact, the molded plastic would not contact the port that it was designed to protect. Jockisch explains engineers used a meter device to measure the force against the PortGuard as they hurled various size balls at high impact.

“We used balls from different sports – basketballs, baseballs. We threw them at the port to see and try to measure what kind of impact the port would have. That’s where the force gauge was. So, we measured what those numbers would be as compared to what it would be with no device, and we were able to get them to almost zero.”

That means the force on the port would be nearly zero with a high impact hit. Jockisch says they also tested the port’s durability and after pummeling it full force with a baseball bat, two-by-four and even a hammer, it was nearly indestructible.

The challenge, says Jockisch, was finding a balance between weight and comfort.

“We had to find lighter materials to encase the device such that when it gets attached with the supports, it’s able to stay in place. So, what’s been most helpful; there is patient feedback and their experiences wearing the device and what kind of activities were causing the device to shift around so we could design the straps in a way that supports the weight of the device.”

Morris-Bush was part of the prototype testing and says the design works, as she turns to Amaneigh and explains it.

“There is a spot right here. It’s kind of a circular spot, Amaneigh chimes in and says, “It goes over my port,” while mom adds, “Right, and that actually hugs the port and, in that spot, – and I can even put my hand over it – there’s space.” Amaneigh adds, “It’s like my port has gone into a mold.”

Morris-Bush says the hand washable PortGuard can even be used while her daughter is swimming. With lightweight straps connecting the guard in two places, it can be adjusted depending on the child’s size and what they’re wearing. Most of the time, Amaneigh puts it on by herself. She’s a big fan of the Port Guard because it put her back in action. Amaneigh even showed off a few of her gymnastics moves while wearing it.

“It makes me feel protected. It makes me feel safe. I don’t wear it often, but I wear it when I’m doing stuff I’m not supposed to do right now in this situation.” She adds, “It helps me, and I get to play with all the other kids. I love it a lot.”

For Kemp, that’s what his invention is all about. He’s excited that his idea to help pediatric cancer patients is doing just that.

“That’s the best part. It’s seeing the reactions and seeing them able to do activities and sports that they may not have felt as comfortable doing. So that’s the ultimate goal – to get them comfortable and bring them back to the normalcy that they were used to before treatment.”

The protective device is currently in use by 10 pediatric cancer patients. Kemp and OSF will be looking to collaborate with other children’s hospitals across the country to collect patient feedback. Once OSF Innovation Studio has collected additional feedback and has a final product, the goal is to make PortGuard available for as many kids as possible and ultimately scale production for wider use.

Karisma Morris-Bush

Nick Kemp, Reid Jockisch and Amaneigh Stevenson

B-roll-PortGuard and Amaneigh Stevenson playing

Travis Jones, DPT, OCS, MBA, and an OSF Mission Partner (employee) learned about the power of data while getting his master’s degree in business administration. While concentrating on business analytics Jones thought about how data could apply to his job as a physical therapist and soon he was working with the OSF Innovation Studio team to build an AI-backed platform that can be used to help health care employers identify job risks and speed review of injury assessments in workers’ compensation cases.

That’s important because, according to Jones, nurses and CNAs are injured on the job more than any other profession in the U.S. — even more than construction workers. RNs suffer over 20,000 work-related injuries each year serious enough to miss work. One back injury can cost a hospital $30,000+ in direct costs alone, not including lost productivity, overtime, or turnover.

Jones’ platform and company Health Shift AI uses advanced algorithms and historical data analysis, built on licensed intellectual property from OSF HealthCare, to identify risks on day one of workplace incidents in a health care setting to prevent chronic injuries. It also ensures the person injured gets a quick assessment.

“So really, one of our biggest goals is improving the access, so that way people can have access to rehab programs almost immediately when the injury occurs, which then can help reduce costs down the line from those issues not becoming chronic issues, and by getting really to the root of the problem quickly.”

By using his platform, Jones estimates health care systems could see a 30% reduction in the current annual claim costs, which can easily be hundreds of thousands of dollars or more for large hospitals.  He also believes it could likely lower workers’ compensation premiums.

Jones explains he developed his algorithm by looking at crucial data points.

“We look at things like job type, we look at age, we look at what the individual was doing when they were injured, what body region was injured, what type of injury it was. And then also we can look at the descriptions of the incident that happened. And we can generate insights from those as well.”

The platform analyzes historical workers' comp data to prioritize physical therapy for at-risk employees, aiming to improve recovery time and reduce employer costs. But it also offers a personalized approach for injured workers.

“That computer vision model can then identify potential faulty movement patterns that may increase risk of injury. And then it provides that individual with customized exercise programs, education; things they can do to address those faulty movement patterns to reduce their injury risk.”

There might be other companies that provide virtual physical therapy, but Jones says his digital platform is the most integrated solution available for employers – evaluating workplace risk, plus proactively identifying and addressing movement risks using AI-powered personalized assessments and educational resources.

OSF Innovation Studio provided Jones with guidance, coaching, and connections to help him refine his idea, understand the market potential, and ultimately develop a software solution that could be licensed to a startup. Jones’ efforts with Health Shift AI are currently self-funded and include support from family and friends.

Used AI to help develop the software

He used AI to help him write code to develop his software, saving time and money because he didn’t have to hire a software engineer. And as an OSF Mission Partner, he received input and support in that area from OSF Innovation Studio.

Kip McCoy, vice president, Innovation Studio says Jones is an enthusiastic entrepreneur, and he maximized the help available.

“There are a lot of resources in the local entrepreneurial ecosystem that are available. So, what we’ve tried to do is to get him tied into or connected to a lot of those that are at the disposal of various start-ups in the Peoria area.”

That includes Distillery Labs in Peoria where Joes participated in gALPHA class last September. He says exposure to others’ struggles and mentors who have been successful entrepreneurs really helped. Additionally, he also connected with Enterprise Works, and the National Science Foundation’s I-Corps™ program.

His company, Health Shift AI, has since licensed the software he developed at OSF HealthCare.

Other aspects that are not part of the licensing agreement include self-guided recovery access -- personalized recovery programs and progress tracking through the digital platform.

Jones established his company in Peoria, Illinois and plans to keep it here. Next steps are to work on a pilot within OSF HealthCare that utilizes all aspects of the platform. Jones also sees a market for his Health Shift AI in manufacturing and is testing the software with a window manufacturer and distributor.

McCoy says Health Shift AI is a success story that reminds OSF HealthCare Mission Partners that if they have an idea, the OSF Innovation Studio team is ready to assist.

“We can help you think through that, look at different opportunities, see what resources we can have available to help you just better craft or focus in on where the potential opportunity or the need might be that can help move it (your idea) forward.”

OSF Mission Partners can begin their journey toward potentially developing their solution by filling out an idea submission form online here.

Travis Jones

Kip McCoy

B-roll of Health Shift AI

This unique approach to care provides guidance and education beyond routine visits and 24/7 digital connection to a care team to allow people to stay on top of their own health.

Highlights of the unique features:

·         In-person or virtual visits, including extended and after-hours care
·         24/7 access to your care team and digital health monitoring tools
·         Help with appointment scheduling and coordination, insurance referrals and pre-visit planning to maximize time with
          their provider
·         On-site labs for convenience
·         Personalized care plans with group education and support to better understand your health conditions

OSF CompleteCare 55+ is a service of OSF HealthCare Little Company of Mary Medical Center.

The facility features:

·         Lobby area with coffee bar, fireplace and USB plug-ins
·         A Connect Bar for education where navigators will help patients set up Bluetooth wearables or 
          communication devices
·         12 exam and treatment rooms equipped for virtual visits
·         Opportunities for group visits, group education, or support with device technology or remote patient 
          monitoring equipment
·         Family consult room for private discussions that can include extended family or support individuals  

Many people 55 and older are balancing the responsibilities of caring for children, grandchildren and elderly parents, while still working themselves,” says Kathleen Kinsella, president of OSF Little Company of Mary. “This age group is busy! Because of that, their own health care needs often take a back seat. That’s why we created a new kind of primary care that offers appointments outside of traditional business hours, virtual options and care coordinators who can help you make connections to specialists when needed.”

Kate Barth, chief nursing officer and vice president, On Demand Services, OSF OnCall, says in designing the program, OSF held listening sessions with 55 and older community members about what features they would like to see in a new approach to primary care.

 “We learned people want a choice of in-person or virtual visits, onsite lab services, help with care coordination and pre-visit coordination to maximize time with medical providers,” Barth shares. “Care navigators can also help deal with insurance issues, coordinating appointments with specialists, and extended clinic hours were features that came out of those listening sessions.”

Sandy Valino Stock, DO, is the medical director of the new OSF CompleteCare 55+ clinic. She has cared for patients with complex chronic conditions for more than 17 years through traditional primary care and concierge medicine models. She is passionate about serving communities and optimizing her patients’ health through a personalized, proactive approach. Dr. Valino Stock stresses CompleteCare 55+ strives to keep an aging population healthy and navigate the complex health care system when they are sick.  

“The new model from OSF HealthCare differentiates itself from other primary care models by using a team approach to care for patients with multiple medical conditions. OSF CompleteCare 55+ utilizes technology to provide remote patient monitoring, 24/7 telemedicine support, while personalizing a patient’s health care journey. Chronic conditions such as diabetes, high blood pressure, and heart disease take a toll on not only the patients but also those who care for them. Our team at OSF CompleteCare 55+ eases these challenges.” 

Here's the website for more information, including frequently asked questions or to get started with OSF CompleteCare 55+.  

Kathleen Kinsella and Kate Barth

Dr. Sandy Valino Stock

B-roll of OSF CompleteCare 55+ Clinic and Blessing

Being discharged from the hospital can be a scary time. It can include dealing with a new diagnosis, waiting for tests results or adapting to taking a new medication. A 2022 study found that nearly 25% of patients experience adverse events within 14 weeks of discharge, nearly half of which could have been prevented.

That reality prompted OSF HealthCare to innovate to improve the transition back to home and to prevent people from having to return to the hospital. Rose Smith, RN, manager of Digital Care, OSF OnCall, says the Post Hospital Discharge program invites people who have been discharged from the hospital to download the GetWell Anywhere APP to get 24/7 access to their care team. If people don’t want to use the app, they can choose to receive a text or communicate through the GetWell Anywhere website.

Smith says individuals receive daily check-in messages and education.  

“It’s just asking, ‘Do you have your appointments? Do you have transportation? Do you have your meds? How is your condition?’ And then from there our team of nurses and medical assistants will read those responses; reach out to the patient if needed and then also if they have a change in condition, we have advanced practice providers who can do a video visit to see if we can keep these patients home instead of going back to the hospital.” 

The program requires no special equipment. If those who are newly discharged want to track blood pressure, they can use a vitals log. Low risk patients are in the program for 12 days. Any patient who is considered to be medium to high risk for complications or hospital readmission is enrolled for 30 days. Smith says enrollment can be extended, or it can end early, depending on individual circumstances.

For people who have received a new diagnosis, Smith says the Post Hospital Discharge program can offer easy access to answers.

“This just really gives them the opportunity to send us those questions. If they want to talk to a provider, maybe they’re unsure if their medications changed, this gives them an opportunity to have 24-hour access to a nurse, to a provider if maybe something comes up – that we can keep them from needing to go back to the hospital.” 

Sometimes, follow-up appointments after getting out of the hospital don’t happen for two weeks or longer so Smith says having an instant connection before that appointment can be important.

“Do they need extra support? Are they trying to contact someone? Do they not know who to contact? Maybe they have new specialists. Maybe they’re waiting for the referral to go through. So really looking at how we can give them support in between those appointments.” 

OSF HealthCare is trying to lower its hospital 30-day readmission rate across the Ministry, which is currently 12.8%. That compares to 7% for those enrolled in the Post Hospital Discharge program that began in May of 2021. It began supporting all people leaving the hospital at medium to high risk for readmission. The project expanded three months later to include people who are enrolled in home care after a hospital visit.

The digital connection is now also available to low-risk patients leaving all OSF hospitals except the most recently acquired OSF HealthCare Saint Katharine Medical Center in Dixon, Illinois. The hospital is not yet on the Epic electronic medical records system used at all other OSF Hospitals. 

To date, nearly 15,400 people have activated an account to stay connected – just under 30% of people invited. Leaders emphasize the post-hospital support program also helps individuals who have trouble getting to their follow-up appointment. Smith says one of the biggest needs is transportation and OSF OnCall digital health navigators are helping connect people to what they need.

“We have our digital health navigator team who anytime a patient says they’re needing help at home – they might need help getting equipment, picking it up, picking up prescriptions, getting transportation – then we’re able to escalate that to those team members and they’re able to help find resources.” 

Anyone with questions about the program or who needs help getting started with the GetWell Anywhere connection can call (833) 673-5867.

Rose Smith

B-roll of OSF OnCall Post Hospital Discharge program

It’s an inauspicious start to a nurse-patient encounter. But what happened right before? Why are they both so disgruntled?

The answer is the basis for two short, animated videos, which are intended to help patients and nurses empathize with each other in an era when incivility in hospital settings is on the rise.

The videos were produced by associate dean for practice and community partnerships Carolyn Dickens, PhD ’17, ACNP, FAANP, with Eileen Knightly, MHA, RN, vice president and chief nursing officer at OSF HealthCare Little Company of Mary Medical Center in Evergreen Park, Illinois. The project had grant funding from the Community Health Advocacy program.

Knightly says the videos are designed to promote empathy. “When patients and families arrive for care at hospitals they are scared, vulnerable and anxious. Our Mission Partners (employees) also have life challenges of their own and might not feel their best and when met with anger or anxiety multiple times a day it is not easy to serve with compassion, says Knightly.  "These videos serve as a reminder that meeting people where they are and leading with kindness makes every situation better.” 

Hospitals, clinics and care settings are encouraged to download the videos in and use them to promote civility between patients and nursing staff.

'A Nurse's Day'  

The video series, called The Silent Exchange, largely relies on visuals so that the message is accessible to everyone, regardless of language.

The two videos, “A Nurse’s Day” and “A Loved One’s Day,” offer insights into both sides of the same nurse-patient interaction.

In “A Nurse’s Day,” a nurse arrives at work to see an unrelenting patient schedule and sets out to respond to a non-stop barrage of call lights from sick and angry patients.

The video is intended for viewing by patients and families to highlight the pressures and demands on nurses that are largely invisible to those they serve.

“Our goal is for hospitals and clinics to download and disseminate these videos widely – to nurses, patients and their families,” Dickens says. “We’ve seen a rise in incivility between patients and staff in hospital settings, and we know this has led to staff burnout and nursing shortages. It’s detrimental not only to the well-being of nurses, but also to patient care and outcomes.”

‘A Loved One’s Day'

In “A Loved One’s Day,” a harried woman must leave work in the middle of the day and find childcare for her daughter so she can go to the hospital, where her father has been admitted. An attempt to ask for help using the call light goes unanswered for 40 minutes before the nurse arrives.

The video is intended for viewing by nursing staff to remind them of the fear and frustration patients and their families feel in unfamiliar clinical settings when they or a loved one is ailing.

Both videos end with the same message: “Everyone’s stressed. Let’s help each other.”

“We want these videos to be a reminder of what may have preceded the interaction that patients and clinicians have in the hospital room, and we’re hopeful they help patients, families and staff treat each other more kindly,” Dickens says.

Short clip of video from A Loved One's Day

QR Codes for ‘A Nurse's Day' and ‘A Loved One's Day'

The American Telemedicine Association (ATA), is recognizing two leaders of OSF HealthCare for their remarkable contributions to advancing telehealth and virtual care. The ATA is a broad and inclusive member network working to advance industry adoption of telehealth, promote responsible policy, advocate for government and market normalization and provide education and resources to help integrate digital care into emerging value-based delivery models of care.

Brandi Clark, vice president, Digital Care, OSF OnCall, received the ATA Leadership in Care Transformation Award during a ceremony at the ATA NEXUS 2025 gathering in New Orleans on the opening day of the organization’s annual conference.

“Under Brandi’s leadership, OSF OnCall Digital Care has successfully rolled out eight new programs across virtual ambulatory and acute care, reflecting her ability to transform ambitious goals into measurable success,” said Jennifer Junis, RN, MSN, president, OSF OnCall. Junis nominated Clark for her many standout achievements including her leadership in establishing the OSF OnCall Digital Hospital, a pioneering model that provides acute care directly within patients' homes. Through the Digital Hospital's clinical command center, she launched a 24/7 Virtual Hospitalist program, significantly reducing the need for locum coverage in rural hospitals and enhancing quality outcomes.

Additionally, Clark’s strategic vision also led to the implementation of virtual nursing at two hospitals within the Ministry – an effort which has positively impacted patient care. By centralizing tasks such as admissions and discharges for medical-surgical beds, virtual nursing has reduced discharge times while contributing to higher satisfaction levels among both nursing staff and patients.

Melinda Cooling received the ATA Telehealth Champions: Advancing Access to Virtual Care Award for her achievements as chief clinician executive for OSF OnCall. Cooling recently accepted a new position as chief nurse and advanced practice provider executive for OSF HealthCare.

Junis nominated Cooling for her approach to redesigning health care options to improve access. “As OSF OnCall introduced new programs, Melinda’s dedication to research and evidence-based insights proved invaluable, addressing the questions and concerns of those more familiar with traditional care models.”

In her nomination, Junis highlighted that Cooling initiated a nationally accredited fellowship program for APPs, providing a platform for education and professional growth. Additionally, she established a medical school rotation and developed a telehealth curriculum to expose providers to the specialty of virtual care demonstrating her commitment to shaping the future workforce in telehealth.

As a leader of the Illinois Medicaid Innovation Collaborative research team, Cooling has advanced positive changes to telehealth access, contributing to the broader goal of making health care more accessible to all.

Junis, who nominated both winners, is a member of the American Telemedicine Association’s Leadership Council that facilitates collaborative problem-solving and expedite practical solutions to today’s health care challenges. Junis is also among the Main Stage speakers at the ATA NEXUS 2025 conference. She’ll be presenting, From Silos to Systems: Centralizing Digital Care Leadership for Scalable Innovation.

Justin Baker, MD, clutches a tiny koala bear as he talks about his approach to treating children facing a life-limiting or life-ending illness. The oncologist and palliative care specialist was a keynote speaker at a recent OSF Innovation showcase at the Jump Simulation & Education Center in Peoria, Illinois. Dr. Baker has also served as a consultant for palliative care at OSF HealthCare Children’s Hospital of Illinois.

The koala reinforces his message: Quality of Life for All Kids or QoLA which means embedding palliative care early and into every aspect of caring for a very sick child. Dr. Baker is a nationally recognized leader in pediatric palliative care with more than 30 years of experience and helped develop one of the country’s first integrated programs dedicated to this approach. He is now the chief of the Division of Quality of Life and Pediatric Palliative Care at Stanford Medicine. Additionally, he serves as the associate chief quality officer for Patient Experience and Holistic Care at Stanford.

Dr. Baker says palliative care works along with traditional treatment to reduce suffering, not only physically but emotionally and spiritually. It’s not an either/or situation but a yes-and approach, combining disease treatment and quality of life care. It’s what Dr. Baker describes as a holistic approach that involves every member of the care team, from social workers and psychologists to radiation and medical oncologists and nurses – everyone.

One aspect of holistic palliative care involves fostering communication. Dr. Baker says often families engage in something called “mutual pretense” where everyone pretends everything is OK. Instead, he recommends the care team promote honest communication to discuss goals for the child and family to drive treatment decisions.

“All of a sudden, people can take a breath, talk about the things that really matter, and all that energy that was being used to pretend that things are OK, it is now being channeled into doing things that make everything better. We can then focus on how we make today the best day possible.”

Communicating bad news does not steal hope according to Dr. Baker. He says hope is a coping mechanism that gives a sense of purpose and adds to quality of life.

“When we think about promoting hope, what we try to do is hope for the best and plan for absolutely everything. And one of the most important things we do is we provide anticipatory guidance.” 

Preventing regret is a key strategy

Anticipatory guidance helps families make difficult decisions by thinking about the best and worst case scenarios. Specifically, Dr. Baker says he emphasizes the importance of helping families prevent regret.

“I think preventing regret is one of the most important things we can do and the best way to do it is to walk alongside that family, helping them make these very difficult decisions and that we carry some of that weight.”

Research also reveals that regret can significantly impact grief and bereavement, leading to increased anxiety, depression and higher mortality. So, Dr. Baker preaches about the need for pausing and reflecting to consider whether medical interventions ensure that treatment aligns with the patient and family’s wishes.

“Usually, we just do things, and we do things to the patient rather than thinking ‘Are we doing this for the patient? Are we doing this for the family?’ And so, too often we do because we can without fully contemplating whether we should. It’s a way to be a little bit provocative to say, ‘Did you really pause and think about this?’” 

Lastly, Dr. Baker stresses the medical community often views pediatric palliative care as end-of-life care, but this is not the case for most patients and families who embrace the idea of reducing stress and having support from everyone who they come in contact with throughout their care journey.

Dr. Justin Baker

B-roll for Dr. Baker's speech and patients at OSF HealthCare Children's Hospital of Illinois

Eric Martin, DO, chief of Vascular Surgery at OSF HealthCare Saint Francis Medical Center in Peoria, Illinois, has received the OSF HealthCare 2025 Innovator of the Year award.

Dr. Martin is preventing amputations using regenerative reconstruction, a groundbreaking approach that promotes healing and tissue regeneration through advanced therapies including products made up of animal tissue (xenografts) and human tissue (allografts). This includes fish skin, pig intestine, pig bladder, cow tendon and tissue from human umbilical cords that come from women who have planned, elective C-sections.

Dr. Martin received the award during an OSF Innovation Showcase at Jump Trading Simulation & Education Center.

The Innovator of the Year award is an annual honor that recognizes individuals who are advancing our vision of transforming health care. These Mission Partners:

• Spearhead transformative change aligned with the Mission and Vision of OSF
• Bring forward new ideas and invest time in exploring novel approaches
• Demonstrate a proactive approach in fostering partnerships to revolutionize health care
• Solve complex challenges internally and within the broader community

“Dr. Martin last year provided the first-ever surgical treatment a patient with a rare autoimmune disease called pyoderma gangrenosum. He is saving limbs and lives because often he’s treating patients whose wounds have become so terrible, they are on the brink of dying from sepsis, a blood-borne infection,” explains Becky Buchen, senior vice president of Innovation, OSF HealthCare. “We have a remarkable innovator in Dr. Martin who has figured out how a wide variety of products can work together synergistically to help save limbs. And we’re proud that he’s teaching other surgeons around the world how to do the same.”

During 22 years in the U.S. Army, Dr. Martin spent time at Eisenhower Army Medical Center in Augusta, Georgia, a partner of the Veterans Administration. While there, he treated many veterans with tissue damage, gangrene or non-healing wounds from multi-level, chronic peripheral artery disease. So, he became immersed in vascular reconstructions as well as reconstruction of lower extremities for limb salvage.

In accepting the award, Dr. Martin emphasized that he’s thrilled to be able to be a source of hope for people.

“I feel fortunate to be at OSF HealthCare, which has invested a lot of time and resources to build up the most advanced regenerative reconstructive practice in the state of Illinois, to serve as a destination center and a tertiary care referral center for cases that other health systems don’t want to take,” Dr. Martin exclaims. “We can offer hope to people who have run out of hope.”

Dr. Martin points out OSF HealthCare is taking on patients with the worst medical co-morbidities including heart, kidney, liver and lung failure, complex peripheral artery disease and poorly controlled diabetes, which results in patients coming to OSF in septic shock, near death with a massively infected chronic wound. “We try to save their life and we’ve been pretty successful doing that.”

He also credited excellent wound care team members along with hospitalists, internal medicine physicians and many medical sub-specialists including endocrinologists, pulmonologists and cardiologists who provide care for these patients.

 “Because of the way OSF is structured, we have so many specialists in our hospital, we’re able to give these patients optimal, premium health care from all levels – not just treating the wound but treating the patient globally with comprehensive health care,” Dr. Martin stresses.                     

 To learn more about Dr. Martin's innovative surgical approach and hear from patients he's helped, listen to this OSF Health Accelerated podcast. 

Dr. Eric Martin and Becky Buchen

B-roll of Innovator of the Year and regenerative restoration surgery

John Rinker, DO, of OSF HealthCare, is in his mid-40s and in good health but he recently embarked on a journey that began with a quick swab inside his mouth to find out if he was at high risk of any of 10 major diseases.

The test that includes a simple cheek swab is polygenic testing. Polygenic testing focuses on the cumulative effect of many common genetic variations to determine a person’s risk for developing complex diseases, while genetic testing typically focuses on a single gene or a small number of genes to identify specific genetic conditions or mutation. Why did he get the test? Dr. Rinker believes knowledge is power.

“And potentially, how is it likely if I’m affected, I want to make sure that I’m aware for my children, right? And so personally, I chose to get the test done, because if there’s anything that I found, I would want to do everything in my power to make a change, if at all possible, so I can live a healthier life and a longer life.”

Dr. Mark Meeker, DO, is former vice president of Community Medicine at OSF HealthCare, now vice president and chief medical officer of OSF HealthCare St. Mary Medical Center and OSF HealthCare Holy Family Medical Center. Meeker explains polygenic testing creates Polygenic Risk Scores (PRS) that aggregate the effects of thousands of genetic variants to assess a predisposition to common diseases such as cardiovascular disease, diabetes and various cancers.

“(It’s not) looking for a specific change in a gene that puts you at risk of a specific disease. It’s risk categorization. So, do you have an elevated risk for something like Alzheimer’s or diabetes or colon cancer or breast cancer? Not ‘Do you have the BRCA (Breast Cancer Susceptibility) gene, the specific gene that puts you at risk for breast cancer?’ But ‘Do you have a compilation of genes that puts you in a higher risk category?’”

OSF HealthCare has been offering polygenic testing at five OSF Medical Group locations including Peoria, Galesburg, Kewanee, and Pontiac. The test carries an out-of-pocket cost of $275 because it is currently not covered by insurance. But, for some people it’s worth the cost to have the knowledge or peace of mind that comes with knowing if they’re at high risk for common cancers and diseases such as coronary artery, atrial fibrillation, and stroke.

Dr. Rinker has a family history of prostate cancer and fully expected he would turn up at high risk for that. However, his results showed Dr. Rinker at high risk for Alzheimer’s disease. There’s no cure but he says good diet, exercise and – importantly – getting enough sleep can help with prevention.

“That’s definitely something I’ve been trying to maximize or improve, not only from an Alzheimer’s perspective. But, you know, you’ll find a lot of these things in the human body all interact with something else, and you’re not just getting one improvement and one small outcome that you’re looking at. Well, that might be what the impetus for change is (but) it’s going to have a whole trickle-down effect on a whole host of other health issues or prevent a whole number of other health issues.”

Who is a good candidate?

The target group of individuals to get polygenic testing is between 20 and 65 because that’s when added screening and any lifestyle changes can have an impact. Dr. Rinker is excited about the potential to prevent disease among those who are at high risk.

“The more that we can find or identify a disease early the more we can either prevent the disease or get upstream of the illness occurring; always leads to better outcomes.”

Dr. Meeker explains that polygenic tests expand the analysis beyond family history and genetic testing to broader examination of the human genome.

“If you use a questionnaire, for example, a family history and stuff to screen for certain cancers, if you add polygenic risk scores to that, you can increase the pool of high-risk people by two- or three-fold, because it catches more people than these preliminary screening tools just don’t catch.”

The eight-month pilot continues. Leaders will consider whether to expand the testing across the OSF Ministry by considering the number of people taking advantage of it, along with feedback from providers and patients.

While PRSs can identify individuals at higher risk, they have limitations for complex conditions influenced by both genetic and environmental factors. But, Dr. Meeker believes in the future, polygenic risk scoring will influence individual screening recommendations.

“The hope is, as we learn more in this area and get this more highly refined, that we can really target our screening so we can screen fewer people to find the ones that are really at risk, without having to screen everybody and spending all that money and having all that exposure, you know, the potential false positives.”

Polygenic risk scores in the future could also help identify individuals who are most likely to benefit from specific treatments, improving the efficiency and effectiveness of clinical trials. And Dr. Meeker asserts, as research continues, more targeted, personalized approaches to care and prevention can improve overall health and wellness.

Currently polygenic testing is still in an early phase of the pilot, so it is available through five select OSF Medical Group providers in Peoria, Galesburg, Kewanee, Sheffield, and Pontiac. If you have questions, talk with your primary care provider or learn more at the National Human Genome Research Institute.

Top 10 health risks included in polygenic testing:

1.    Breast cancer

2.    Colon cancer

3.    Prostate cancer

4.    Ovarian cancer

5.    Coronary artery disease

6.    Atrial fibrillation

7.    Stroke

8.    Type 1 diabetes

9.    Type 2 diabetes

10.  Alzheimer’s disease

Dr. John Rinker

Dr. Mark Meeker

B-roll of polygenic testing

OSF HealthCare has once again been recognized by Fortune as one of America's Most Innovative Companies for 2025. OSF first received this distinction in 2023. 

This ranking is highly competitive, with only the top 300 companies selected from thousands analyzed. Winners were determined by Fortune and Statista, the world-leading statistics portal and industry ranking provider, through a rigorous evaluation process that included a survey of 40,000 U.S. employees and 2,500 industry experts, as well as patient data and expert advisory board reviews. Organizations were assessed in three key areas: product innovation, process innovation, and innovation culture.

Of the 300 U.S. companies with the highest score awarded by Fortune as America’s Most Innovative Companies 2025 OSF was rated at 264 overall with an improvement in its culture (249) and process (202) scores from 2023. OSF was the only health care system in Illinois to make the list.

The recognition highlights significant strides by OSF in integrating forward-thinking solutions to enhance patient care and operational excellence.

“This honor reaffirms that innovation isn’t just something we do — it’s who we are,” said Bob Sehring, CEO of OSF HealthCare. “From groundbreaking treatments to AI-driven advancements, OSF is leading the charge in transforming health care.”

OSF HealthCare continues to make headlines for pioneering advancements, including:

• A historic first: Successfully implanting the world’s first extravascular implantable cardioverter-defibrillator (EV-ICD) in a 2-year-old patient who suffered sudden cardiac arrest.
   
• Faster, seamless cancer care: Launching a rapid access program at OSF Cancer Institute to speed up and streamline patient access.
   
• At-home pediatric monitoring: Developing a program for RSV and other respiratory illnesses to reduce hospital visits.
   
• AI-powered rare disease detection: Utilizing AI and Large Language Models to enhance primary care diagnostics.
   
• Revolutionizing concussion diagnosis: Creating FlightPath, a cloud-based app that uses AI and eye-tracking to diagnose concussions within minutes.
   
• Enhancing clinical efficiency: Piloting AI-driven software that listens to clinician-patient conversations and generates real-time clinical documentation.
   
• Advancing early cancer detection: Testing AI technology to improve the identification of potential cancerous polyps during colonoscopies.
   
• Shaping the future of AI in health care: As one of 38 payers and providers partnering with the White House, OSF is helping define responsible AI-driven change in the industry.
  
   

“Since our founding in 1877, innovation has been the heartbeat of our Mission,” said Michelle Conger, president of OSF HealthCare. “Being named one of America’s Most Innovative Companies for the second time reflects our relentless pursuit of cutting-edge solutions, from leveraging AI to empowering our frontline Mission Partners to bring transformative ideas to life.”

Learn more about America’s Most Innovative Companies and the Fortune recognition, visit Fortune.com. 

To explore how OSF is reshaping the future of health care, tune in to the OSF HealthCare Accelerated podcast on Spotify, Google, and Apple Podcasts.

Payton Glinkski watches TV medical shows with her mom, but she never thought about a career in medicine because she doesn’t like, as she puts it, “blood and guts.” But, with a virtual reality (VR) controller and headset she learned not every job in health care has a potentially gory element.

“I just knew there were nurses, doctors, dentists and social workers but it kind of went into more depth into every part of what a doctor does or (what) everyone in a hospital does … all the workers.”

A two year-collaboration between OSF HealthCare, LaSalle County government, and the Regional Office of Education District 35 in North Central Illinois included design, equipment installation and training, led by OSF STEAM, under the umbrella of OSF Innovation. Healthcare Careers 360, a web-based application, and the Enduvo VR Career Explorer remove barriers and allow middle school students to explore a wide variety of health care careers.

OSF I-80 Innovation Hub Director Zack Vankeulen of OSF HealthCare explains the web-based app and VR offers immersive learning in health care settings that would otherwise be off-limits to students due to federal privacy and safety regulations.

“An observer isn’t allowed in the emergency room or in the operating room (OR) so they can’t learn about those careers as well as some of the other areas (outside of health care) that they have access to. So, by creating this virtual reality environment the students are immersed right in the middle of an OR during a surgical case and they’re able to do as close to hands-on experiences they can without actually being in the room.”

Gamified learning

While some students used the VR headsets and worked in such careers as surgery technician, dental assistant, or an emergency medical technician, other students worked on computers playing games to identify and learn about items in medical settings. For example, Brooklyn Verda showed how she found a pressure washer in a biomedical engineering lab. Kids also had to find a bonus ‘lucky pickle’ and then watched videos about the environment and career they were exploring.

Verda liked the gamified learning and didn’t find it too challenging

“I didn’t really have any difficulties. It was pretty fun and easy to do. But other than that, it was really cool.”

Vankeulen says OSF targeted careers that are hard to fill in rural communities such as Earlville, Mendota and Ottawa.

“So, we focused on those, mainly, as well as the large volume careers such as nursing and dental hygiene, which you wouldn't think traditionally is an OSF career, but we recognize the need and included that as well.”

The collaboration for STEAM programming picked up steam when state lawmakers enacted Illinois PaCE, which requires school districts prepare students in grades 6-12 for a career or technical education pathway by introducing them to opportunities for a wide variety of high-skill, high-wage or in-demand career fields. It also requires high schools to implement College and Career Pathway Endorsements or opt out of implementation by July of this year.

ROE 35 Superintendent Chris Dvorak says he would love to continue the collaboration and possibly expand the career opportunities included in the programs. Additionally Dvorak says, “The ROE will hold future professional development opportunities that will allow teachers to share thoughts, ideas, and successes as we continue to support STEAM implementation.”

Earlville Junior High Principal Jenette Fruit has a philosophy that small schools can do big things and collaboration is key. Even if the technology brings a new challenge, Fruit says, students readily embrace it.

“And they will figure it out and they like being able to explain what they did to solve the problem. And I think that comes with this too. I didn't know about the boundaries. I didn't know about the different things with the VR and they're like, ‘No Mrs. Fruit. This is what you have to do, and this is why.’ And kids just like to know how to solve stuff. We just have to put it in their hands.”

The ‘boundaries’ she references are the areas within the sterile environment in an operating room. Those are the kinds of concepts students are learning as they experience surgical procedures, patient interactions and medical decision-making in a simulated environment that mirrors a real hospital and clinical setting.

Science teacher Kirsten Sweeney says for a small, rural school district it’s rare that students would have exposure to using VR headsets.

“To be able to work with equipment like this, that they just aren’t going to be able to because they just can’t afford these types of systems, so it’s so valuable to be able to have that in the school system for them.”

Next steps

OSF STEAM builds programs to help students see how their skills and interests align with potential careers, encouraging them to pursue further education and training. In fact, Sweeney says the next steps for students include using another OSF STEAM-designed web-based app called healthcareers.guide.

It will allow them to explore more deeply one health career including such things as duties during a typical day and of course, salary.

“They always want to know how much they’re going to make so we’ll be looking at what the average pay is for those positions, and we’ll actually have them create a resume and a cover letter as if they were sending it off to OSF," Sweeney says.

And that’s what it’s all about. Getting the next generation ready to fill the significant shortage of health care positions, not only physicians, nurses and vital staff, but the many important support roles. Without a strong pipeline, patient care and access to quality medical services could be in jeopardy, particularly in rural and underserved areas.

Schools interested in partnering with OSF for STEAM programming, can contact events@jumpsimulation.org. 

Zack Vankeulen

Students Payton Glinski and Brooklyn Verda

Principal Jenette Fruit and Teacher Kirsten Sweeney

B-roll of ROE-OSF STEAM

The OSF HealthCare Cancer Institute is about treating more than a person’s cancer.  In the year since it opened its doors in Peoria, Illinois, the premiere treatment center has developed a personalized approach to help people more easily and quickly get answers.

The comprehensive OSF Cancer Institute opened in February of 2024 as the main hub of an integrated cancer network across OSF HealthCare, with patients receiving care near home when possible. It has already far exceeded expectations, with 70,000 patient interactions. The rapid access approach is a way to get individuals started on their diagnostic and treatment journey as quickly as possible because when it comes to cancer, no one wants to waste time.

Sarah Ince, BSN, RN, director of Contact Center operations at OSF OnCall, the digital health arm of OSF HealthCare says oncology leaders who have witnessed challenges for individuals with cancer have provided valuable input in the collaborative process to design a seamless entry point. Together with select members from an OSF Innovation performance improvement team, health IT and others across the OSF Ministry, the team started with benchmarking with the best of the best cancer institutes across the country.

Ince says the new rapid access model provides a central point of contact for the patient.

“They're seeking care, they're confused, they're anxious, they've maybe just received a cancer diagnosis," Ince explains. “So being able to get our patients to us quickly and effectively. So being able to give them different means – a portal, a phone call, that one central phone number to get to us, to allow patients to get where they need.”

In some cases, patients are waiting for a referral from their primary care provider or an emergency department doctor, and they want to know where that stands. In other instances, patients received a diagnosis but don’t know the next steps.

Mandy Luczkowiak, (pronounced luh-KOH-ee-ack), MSN RN, manager of Contact Center operations at OSF OnCall, says patients can call (844) OSF-HOPE or (844) 673-4467 to be connected immediately with an access coordinator who can check on the status of that referral, and assist with questions regarding supportive services.

“And they feel like, oh my gosh, it started. The journey now has started. I have this person that I've spoken to, I've told them all the things I need to tell them, and they're going to take it from there.”

Luczkowiak says the goal is to get patients booked within 24 hours for a telephone appointment with a nurse who has an oncology background. During that appointment, the nurse will learn more about the patient’s story and medical history, then they gather all records that could be relevant to the patient’s diagnosis and treatment plan.

“So, if we have a patient who is in Florida X amount of months a year, they might have had imaging done there, they might have had treatment there. We’re gathering all that information, so the providers are really excited that the first time they see that patient – that first visit, everything is there.” 

To date, the access advocates and nurses from OSF OnCall have had nurse visits with patients and entered more than 445 referrals based on individuals’ diagnosis and needs. Referrals can be entered not only for a provider, but for services such as transportation, dietary, social work or genetic counseling.

The easy transition to cancer care and support is something Ince says is personal for her.

“For me, my dad has stage four kidney cancer that's metastasized, and a patient in the community, and this is just what I needed a few years ago. So, I really feel connected to this journey through my diagnostic imaging scheduling, that journey and now to the Cancer Institute, I feel blessed to be part of this role.”

The rapid access model will continue to expand, capturing referrals from providers outside of OSF HealthCare. Ince says there have also been preliminary discussions of how this model could be applied to other major medical care offered by OSF HealthCare.

Sarah Ince and Amanda Luczkowiak

B-roll for rapid intake at OSF Cancer Institute

OSF On Call, the digital health arm of Peoria, Illinois-based OSF HealthCare has enrolled nearly 80 more babies and toddlers in a program to monitor at home, those with respiratory illness. The program provides support for patients with a pediatric respiratory virus. Enrollment offers a connection to OSF OnCall care teams 24/7 and monitoring tools that will aid in proactive response to worsening respiratory virus symptoms, keeping infants and toddlers out of the hospital.

September through January of this year, the program enrolled 966 children compared to 890 a year ago. This comes as the Illinois Department of Public Health (IDPH) announced that after a one-week dip, the state’s overall respiratory illness level has ticked up again from Moderate to High, driven by a notable increase in emergency department (ED) visits and hospital admissions for flu.

The program requires a referral from a medical provider and is for babies and toddlers 5 and under with a confirmed diagnosis. Referrals can be made by providers in a hospital emergency department, OSF OnCall Urgent Care, OSF PromptCare, medical offices, or following hospital discharge.

Mary Stapel, MD, lead physician for Community Care for OSF HealthCare Saint Francis Medical Center says RSV and other respiratory infections can often be managed at home.

“For the more common cold type symptoms, we can recommend the conservative treatments at home nasal saline with some suctioning, a cool mist humidifier you know, just kind of frequent, small feedings to optimize keeping that child hydrated.”

Clinical Digital Care Supervisor Rose Smith, RN, says OSF OnCall was able to implement its 24/7 digitally enabled, at-home support program for RSV so quickly two years ago because of its experience with similar monitoring to help patients with chronic conditions such as diabetes and heart failure. Smith says parents and caregivers have loved it.

“They love having support anytime in the day, however they want to do it – text message, phone call, anything. They can send us pictures. We've really kind of taken that to tailor what parents need to feel comfortable taking their children home, you know, from a clinic; from the hospital during the scary time.”

An OSF OnCall software application provides education and notifications to report relevant signs/symptoms over 10 days. Smith says upon enrollment, parents or guardians receive a care kit for at-home use from their provider following a visit or a digital community health worker can deliver one.

“So we have a pulse oximeter to monitor oxygen levels and their heart rate and then we have a thermometer, and we also provide saline spray, and then a bulb syringe. A lot of parents, when their babies are born, they use them in the hospital, but they might not know that they can use them to help relieve any secretions especially before feeding their children.”

Smith adds, it’s also important to clear the nose before a nap or bedtime. Parents also receive step-by-step written instructions as well as a video demonstration for how to use what’s provided in the kit.

Smith says parents who have a child in the program can request a video visit at any time. The OSF OnCall nurse will also recommend a video visit if needed.

“If they think their child looks off, we just have another set of eyes. The providers will look at it (to see if they need a higher level of care). Sometimes our nurses can tell the parents you know, ‘We think they need to be seen. Can we do a video visit just before you take your child out, especially now that it's colder out?’ You know, we don't want them if they're having trouble breathing to go outside, but we really just focus on what works best to still get them the care that they need.”

Dr. Stapel advises making sure you and everyone around you practices good hand hygiene, coughs into the inside of their elbow, and stays home from parties and other obligations if you are sick.

If you suspect your child has symptoms of RSV, the flu, or some other respiratory virus that don’t appear life-threatening, you can reach out to your pediatrician, primary care provider or OSF OnCall Urgent Care which also has a virtual visit option anytime.

Dr. Mary Stapel

Rose Smith

B-roll for OSF OnCall at-home pediatric respiratory monitoring

Pediatrician Mike Endris, MD, has been using a new ambient listening tool for medical appointments for the past six months. And, since then, he hasn’t had to stay late at the office once. He now has time for other tasks, including teaching medical residents and responding more quickly to messages in his OSF MyChart (patient access portal) inbox.

He has been given the gift of time through technology. OSF HealthCare has been piloting a generative AI-powered clinical documentation tool from Microsoft, DAX Copilot, that is embedded into a patient’s electronic health record (EHR). DAX is an acronym for Dragon Ambient eXperience.

The technology records and transcribes patient visits before drafting a clinical note for the medical record. Patients are asked to give consent and Dr. Endris says most do, once he explains their information is being kept on a secure platform that complies with all privacy requirements in the Health Insurance Portability and Accountability Act (HIPAA).

Dr. Endris loves being able to completely focus on his conversations during medical visits and he believes DAX Copilot is easing physician burnout.

"Things got busier; more of the visit and the documentation needed to be done almost in real time to be able to stay on schedule and to be able to go home in a timely hour and not be stuck, charting while I'm sitting at home in my pajamas. So this has definitely allowed that to be a reality for us.”

The technology uses specific templates that are trained for a certain type of specialty, so the artificial intelligence understands what’s important during the visit. That really impressed Dr. Endris.

“In pediatrics, we obviously talk about school a lot, and it tends to pull in that relevant information, whereas, if you're talking to somebody else about school, it’s probably not putting that in a urology note or what have you.”

Tyler Fitch, MD, chief medical information officer for OSF HealthCare/Pointcore, who is helping oversee the implementation of the technology in medical and specialty offices, says to date, 150 physicians have used DAX Copilot. Most are impressed with the accuracy and quality of the notes generated. All providers review and have the option of changing notes before making the summary a permanent part of a person’s medical record. Dr. Fitch says most users don’t find themselves changing much in the notes.

During the six-month pilot, data showed users were getting back 30-40 minutes per day that was spent on notes, including after hours, referred to as ‘pajama time.’ Dr. Fitch reports it’s helping doctors feel excited about their career again.

“As you heard from Dr. Endris, he can really focus on talking to the person rather than having to worry, multitask at the same time… because you can really trust it. You can actually engage in the conversation. That brings the joy or the vision people have going to medical school – it is not simply writing notes and talking to patients, (but) helping them.”

Feedback from more than 1,000 OSF HealthCare patients where the ambient listening technology was used showed 96% said they felt doctors were more engaged during their appointment. But, OSF has not made it mandatory for providers to use the tool.

OSF HealthCare is still in the process of gathering data, particularly as it continues to launch the technology in additional medical offices. An important data point will be whether providers think they’ll be able to see more patients in a day, therefore opening up access and reducing wait times for people to get the care they need. Dr. Endris says that has been the case for some providers in the pediatrics office in Bloomington, Illinois, where he practices. As he put it, “It’s a real game changer.”

Dr. Fitch agrees the technology is transformative.

“To analogize this to something like maybe in farming, this is like the invention of a tractor. This makes stuff happen that previously took a lot of extra labor … that automates it and allows you to be doing other things or to do much more scale. And so, this is a huge deal for our providers, which is why you're hearing so many, so many comments like that.”

OSF HealthCare will be among the first health systems to try a new feature called DAX Copilot Orders that will, for example, generate orders for the providers to review and sign off based on what was said during the appointment. A pilot for that new feature launches this spring.

Dr. Mike Endris

Dr. Tyler Fitch

B-roll for DAX Copilot

Jump Simulation, a part of OSF Innovation and among the largest purpose-built simulation and health care engineering centers in the world, recently received a five-year reaccreditation by the Society for Simulation in Healthcare (SSH). SSH is an international organization that seeks to improve performance and reduce errors in patient care through the use of simulation. It is also the world’s largest health care simulation accrediting body.

The designation comes after an application process that included a visit to the 67,000 square foot Jump Trading Simulation & Education Center in Peoria, Illinois, which opened in 2013. The re-accreditation covers the areas of assessment, research, teaching/education and systems integration. 

In their final report, reviewers noted several strengths of the Jump Simulation program:

•  The whole organization is built around innovation and integration, co-located with performance improvement, data analytics and other resources.
•  Strong organizational buy-in
•  Exemplary OSF STEAM program

“The Jump Trading Simulation & Education Center's STEAM (Science, Technology, Engineering, Art and Math) programs cater to a diverse range of students, including college pre-medical students, middle and high school students, at-risk youth, young learners nationwide through remote learning, community and youth organizations, and undergraduate and graduate students from various majors.” The report continues, “These programs aim to inspire interest in health care and STEM fields by offering hands-on, immersive learning experiences designed to equip participants with valuable skills and knowledge for future success in technologically demanding careers.”

The accreditation indicates the Jump Simulation program has served as a resource for quality improvement, patient safety, risk management and related groups, contributing to the enhancement of health care systems which have used its programs and facilities.

Clinicians, scientists, and engineers are encouraged to collaborate in the development of new ways to solve the most pressing problems in health care. This work is funded through competitive grants sponsored by four Jump-university partnerships. Besides the ARCHES program Jump collaborates with three other Illinois universities, including University of Illinois-Chicago (Community Health Advocacy); Illinois State University (Connected Communities Initiative); and Bradley University (Innovation for Health).

Other related facts:

•  22,730 learners were instructed in FY24 through 2,031 different events
• 348 simulations used 56 standardized participants who are highly trained individuals who portray characteristics of a patient, family member or clinical team member
• Jump Trading Simulation & Education Center has been selected to host Society for Simulation in Healthcare SimOps 2025 Conference in July of 2025

Jump 10-year anniversary B-roll

As we begin a new year at OSF HealthCare, we’re reflecting on 2024 and the major strides in digital transformation to make access to care and health information seamless for our patients. At OSF, we continue to collaborate with our academic and business partners to leverage collective expertise and to responsibly use the power of artificial intelligence, always taking care to use guiding principles of what is fair, appropriate, valid, effective and safe (FAVES).

The efforts are highlighted here in our Top 10 Digital Health and Innovation stories of 2024 in no particular order.

1. OSF Unveils new 55+ primary care service in south suburban Chicago: Called OSF Complete Care 55+, this is a unique collaboration between OSF HealthCare Little Company of Mary Medical Center and OSF OnCall, the digital arm of the health care Ministry. When launched in early 2025, this primary care program will incorporate in-person visits, plus a mix of virtual care, digital health monitoring tools and 24/7 access to a care team focusing on those with chronic conditions.

2. Building an AI prepared workforce: OSF HealthCare leaders took just six weeks to develop mandatory training about generative AI for all 24,000 OSF Mission Partners (employees) because tools were already publicly available. Melissa Knuth, Vice President of Planning, outlines that to rise to the challenge, she worked with OSF Innovation to use mixed media to keep the content interesting and tapped generative AI tools to assist with the content creation.

3. OSF Digital Hospital patients in Rockford area say it’s the best medicine: OSF OnCall expands its digital hospital program to Rockford and receives rave reviews from some of its first patients. In addition, a well-known farm broadcaster shares her story about receiving acute-level care from the comfort of her own home and urges others who are eligible to consider the option.

4. OSF Innovation sets the table for solution to prevent cancelled surgeries: Two OSF HealthCare nurses turned to the OSF Innovation Studio team to help improve their Device Table software that serves as a database for implanted medical devices – offering information needed for surgical teams to reference for safety in surgery planning. We also reported on the creation of a spin-off company, OpenSurg, which will license and promote widespread sales of Device Table and related support features.

5. OSF HealthCare experts: ‘Establish guiding principles when developing digital care strategy’: OSF OnCall was a spotlight vendor and presenter at this year’s American Telemedicine Association’s annual Nexus conference in Phoenix, Arizona. OSF OnCall Senior Vice President Jennifer Junis advised during her presentation that health systems use guiding principles when developing their approach to digital health and to involve clinicians and patients when piloting new programs and digital tools. OSF HealthCare has also become a founding member of an ATA Digital Center of Excellence.

6. Mapping the future for early diagnosis of rare diseases: A Jump ARCHES grant-funded project with the University of Illinois Urbana-Champaign is using generative AI and knowledge graphs that map symptoms to detect rare diseases. Adam Cross, MD, who leads the OSF Children's Innovation Lab in Peoria, Illinois, wants to create a point-of-care tool for primary care providers to help patients get an early diagnosis of a rare disease.

7. Health economist: Connectivity and trust can expand telehealth: OSF OnCall hosted its first-ever digital health symposium which drew nearly 150 clinicians and vendors. Keynote speaker health economist and advisor Jane Sarasohn-Kahn stressed evidence-based digital technologies can improve health outcomes, but health systems need to build trust and expand community partnerships to increase engagements.

8. Fast-Tracking Hope: Rapid Intake at the OSF Cancer Institute: OSF HealthCare began 2024 with the opening of its new comprehensive Cancer Institute, offering advanced radiation therapy such as brachytherapy and proton beam therapy.  It also launched a new rapid intake system, developed by OSF OnCall and OSF Innovation to offer a single point of contact through OSF-HOPE (844- 673-4467) so cancer patients can be immediately connected to treatment and support services.

9. Piloting a smarter colonoscopy: OSF HealthCare St. Joseph Medical Center piloted artificial intelligence-backed colonoscopies, using a company called GI Genius, to improve detection of precancerous polyps. During the pilot, the adenoma detection rate (ADR) averages increased among all patients involved to as high as 12%, while individual physician ADR increased as high as 32.8%. The technology is now being implemented across the OSF Ministry.

10. Testing the path to better concussion diagnosis: An OSF Innovation lab-designed FlightPath app is now being tested by athletes at Illinois State, Bradley and Illinois Wesleyan Universities. The app only takes about two minutes to collect more than a million data points as a person tries to catch a hummingbird within a 3D space on a screen. The clinical trial could last two years. 

It is also the site of a newly placed telehealth kiosk as part of a continuing grant-funded project through the Community Health Advocacy (CHA) program, a partnership with OSF HealthCare and the University of Illinois Chicago (UIC). The kiosks integrate an iPad with a user-friendly display, which is operated through a touchscreen interface.

The newest version expands an effort that began a couple of years ago. It includes features and functions based on input from OSF HealthCare Faith Community Nurses who provide street medicine to unhoused and vulnerable populations. For example, the kiosks and embedded tablets will use cellular technology, which is important because some areas in vulnerable communities don’t have reliable Wi-Fi.

Scott Barrows, MA, director of OSF Innovation Design Lab at Jump Trading Simulation & Education Center in Peoria, says he worked with other OSF Innovation teams including engineering, medical visualization and OSF OnCall to come up with the best design and user-friendly navigation and apps for the kiosks.

“Right now, we have two basic languages – English and Spanish – on the opening page and then other languages in the findhelp portion but it has to be super easy to use. And, that’s another thing we’ll look at.” Barrows explains, “We’ll see how many times does someone have to tap the screen and get to where they want to go? Are they happy with it?” 

Findhelp is an application that provides a directory of community-based resources within a pre-selected geographic area. Users can type in a ZIP code and then select what they need. Some of the options address social drivers of health, such as food, housing, work, money, transportation and education. These are things outside of direct medical care that significantly impact a person’s health.

Mary Stapel, MD, lead physician of Community Care at OSF HealthCare Saint Francis Medical Center in Peoria, says current community needs assessments show housing, substance abuse and mental health treatment among the biggest needs. But Stapel says the findhelp app will collect data that could help provide concrete, up-to-date information about what services are most in demand.

Data could drive future services

“I don’t know that we yet fully understand all of the maybe unmet needs that are still apparent for the population that are served here. So again, I think this will help us understand by seeing what people are utilizing on the kiosk.” 

Sommerville agrees data collection will help as social service advocates apply for additional grants and government services to improve community health and well-being.

“It could lead to a shift in the community. I always say some programs are created from individuals who feel as though they know what the community needs. This would be the community telling us exactly what they need and now it’s on us to create something specifically for them.”

Sommerville is also looking forward to having the findhelp app as a resource for him to tap when someone reaches out looking for help.

“It’ll be nice to be able to say, ‘Hey the Dream Center provides this, or hey CASA provides this, or The Center for Prevention and Abuse provides X’ and to know what I’m talking about when I’m saying it. That’s the part that I appreciate because in the past, it’s always been a phone call or reference of some sort.” 

In Peoria, the kiosks will also be located at the Dream Center, the Jolt Foundation and the Peoria City-County Health Department. Barrows says staff at each location will be trained to direct visitors to the kiosks and to help them with navigation if they have issues. However, he says the kiosks should be so user-friendly that they could be used independently. Barrows says research for the next six months to a year will include user feedback.

“We’ll do focus groups. We’ll meet with people one-on-one if they prefer or in small group settings but that is critical in user design. The emphasis is on the people that use it and the resources.” 

The same will be occurring in the Chicagoland area where many unhoused Chicagoans also suffer from chronic medical and behavioral health conditions that can make them vulnerable to premature mortality. Under the CHA grant program, kiosks will be located at the Revive Center and Hope’s Table as well as in the outpatient pharmacy at the University of Illinois Chicago.

Faria Munir, PharmD, MS, BCPS is clinical assistant professor of the drug information group at the UIC Retzker College of Pharmacy and is co-lead investigator for the research. She says the secure kiosks will not collect identifying information from users. However, users will be asked if they are willing to fill out follow-up surveys that will include important questions that will inform the second phase of this pilot.

“Like how they're paying for medications. What kind of assistance they need in terms of their health? What kind of are their biggest barriers and receiving both health care and both prescription and OTC (over-the-counter) medications? What kind of concerns do they have about their health? And a lot of questions that are focused on their attitudes toward telehealth. 

Down the road, Munir would like to see more health care providers engaged in designing resources that could be available through the kiosks, including potential telehealth visits. But she knows that effort would require bridging a lot of hurdles including protecting user privacy.

In the next phase of the research, Munir does envision expanding the health kiosk locations to more community pharmacies and emergency department waiting rooms. In the meantime, by providing access to information about preventive care, disease management and available quality health care and community resources, researchers from OSF and UIC believe the kiosks can improve individual and community health.

Scott Barrows

Mary Stapel and Faria Munir

Marcellus Sommerville

Kiosks B-roll