·         58% clinical improvement for patients with moderate behavioral health conditions
·         53% improvement in patient depression screening scores
·         50% improvement in patient anxiety screening scores
·         94% patient satisfaction rate with the SilverCloud® by Amwell platform

“Better access to behavioral health services is needed now more than ever. Today, one in every four U.S. adults lives with a mental health condition, yet more than half receive no treatment,” said Ken Cahill, chief behavioral health officer at Amwell. “We are proud to have been selected to enable OSF’s delivery of a hybrid approach to behavioral health care that is delivering such a meaningful improvement in outcomes and patient access to care.”

“The Amwell platform provides a scalable, reliable and flexible framework that can help us meet the growing and evolving needs of our communities now and into the future,” Dietz added.

OSF HealthCare documented alarming trends of suicidal ideation and suicide attempts reaching its emergency departments. The health system selected Amwell to implement a comprehensive hybrid care solution that could enable three main goals: connect individuals with resources as easily and early as possible; manage conditions, reduce severity of symptoms and prevent mental health crises; and provide support for its mental health professionals and care teams.

OSF HealthCare implemented SilverCloud by Amwell, a global, digital mental health platform that provides 24/7 access to digital services for people who have mild to moderate symptoms of stress, depression and anxiety. Starting in 2018, OSF offered the digital program to anyone in its service area without the need for a referral or to be an existing patient and saw steady and positive adoption rates with a 300% increase in enrollments. Today, the program has more than 8,500 patient users.

To extend the powerful benefits of the solution, OSF HealthCare expanded its hybrid behavioral health approach to support teams delivering more acute levels of care, reaching more patients and helping more clinical teams maximize their effectiveness. Most recently, OSF Healthcare extended its use of SilverCloud by Amwell platform through a technology partnership with Illinois State University. This partnership will establish OSF as the sole medical provider for student-athletes and offer access to virtual mental health care via the digital program.

To learn more about the results achieved through the OSF HealthCare and Amwell partnership, read the case study here. 

From child care and finances to social situations or the uncertainty of a pandemic, life comes with worries – both big and small. For some, these worries easily come and go, but for others daily concerns become crippling, in the form of chronic anxiety.

According to the U.S. Preventive Services Task Force (USPSTF) Nearly 42% of adults reported experiencing anxiety or depression in February 2021, up from about 36% in August 2020. Many experts believe that while the jump in anxiety cases is concerning, some cases are still going unreported or undiagnosed.

The USPSTF is proposing new guidance that all patients under the age of 65 be screened for anxiety during visits to clinics and doctors’ offices. The panel found that screening tools, some as simple as a quick survey, are effective in identifying anxiety at its early stages among adults in that age range.

Dr. Ralph Velazquez is the chief medical officer for OSF HealthCare. He says mental health screenings like this have been a successful tool in OSF’s arsenal for more than a decade.

“We've known these problems have existed for a long time. We know the screening tools have been validated in multiple venues for a number of years,” he says. I think it's part of our commitment to value based care and to understand we take care of the continuum of care for patients throughout their entire life. So as they're struggling, we're going to be in contact with them. We have to help them throughout these episodes.”

Anxiety disorders can be life altering for those who suffer through them, causing major events like panic attacks, or manifesting in other physical ways like fatigue or sleep issues or chronic low energy. Despite how common anxiety issues are, however, for some adults there is still a stigma attached to talking about mental health issues. 

October is National Depression and Mental Health Screening Month – an observance designed to help erase that stigma. It’s a movement Dr. Velazquez says has already started in the young adult population.

“As we get older, they're giving us cues and giving us nudges, to go in for help. And some of them are demonstrating it by going in for the help themselves if they need it and showing the benefits of their treatment,” says Dr. Velazquez.

But after it is determined help is needed, what happens next? A primary care physician could refer a patient to behavioral health, but in some parts of the country behavioral health professionals are hard to come by. According to the Association of American Medical Colleges (AAMC), more than 150 million people live in federally designated mental health professional shortage areas.

Dr. Velazquez says that while OSF HealthCare has a robust behavioral health presence, providers are finding innovative ways to make sure patients receive the care they need.

“One other thing OSF has introduced is using online behavioral health solutions to help with this, do some cognitive behavioral therapy using your phone, using a tablet, things along those lines,” he explains. “So recognizing there may not be as many resources as we'd like. We have to look at other alternatives to help patients who are struggling.”

One of those digital solutions is OSF Silver Cloud. The free mental health digital support tool is available in communities served by OSF.

OSF HealthCare also offers free behavioral health navigation services to help understand all resources available in your area. 

The USPSTF is accepting public comments on its draft recommendation on anxiety screening until mid-October. You can find the panel’s full recommendations, along with links to studies and opportunities to provide feedback on the USPSTF’s website.

Interview Clips - Dr. Ralph Velazquez