·         58% clinical improvement for patients with moderate behavioral health conditions
·         53% improvement in patient depression screening scores
·         50% improvement in patient anxiety screening scores
·         94% patient satisfaction rate with the SilverCloud® by Amwell platform

“Better access to behavioral health services is needed now more than ever. Today, one in every four U.S. adults lives with a mental health condition, yet more than half receive no treatment,” said Ken Cahill, chief behavioral health officer at Amwell. “We are proud to have been selected to enable OSF’s delivery of a hybrid approach to behavioral health care that is delivering such a meaningful improvement in outcomes and patient access to care.”

“The Amwell platform provides a scalable, reliable and flexible framework that can help us meet the growing and evolving needs of our communities now and into the future,” Dietz added.

OSF HealthCare documented alarming trends of suicidal ideation and suicide attempts reaching its emergency departments. The health system selected Amwell to implement a comprehensive hybrid care solution that could enable three main goals: connect individuals with resources as easily and early as possible; manage conditions, reduce severity of symptoms and prevent mental health crises; and provide support for its mental health professionals and care teams.

OSF HealthCare implemented SilverCloud by Amwell, a global, digital mental health platform that provides 24/7 access to digital services for people who have mild to moderate symptoms of stress, depression and anxiety. Starting in 2018, OSF offered the digital program to anyone in its service area without the need for a referral or to be an existing patient and saw steady and positive adoption rates with a 300% increase in enrollments. Today, the program has more than 8,500 patient users.

To extend the powerful benefits of the solution, OSF HealthCare expanded its hybrid behavioral health approach to support teams delivering more acute levels of care, reaching more patients and helping more clinical teams maximize their effectiveness. Most recently, OSF Healthcare extended its use of SilverCloud by Amwell platform through a technology partnership with Illinois State University. This partnership will establish OSF as the sole medical provider for student-athletes and offer access to virtual mental health care via the digital program.

To learn more about the results achieved through the OSF HealthCare and Amwell partnership, read the case study here. 

Tackling any task – from a child walking to an adult learning a new job – starts with a first step. The same goes for taking care of your mental and behavioral health, but even the experts admit it may be daunting to ask for help. During the holiday season where some people may experience loneliness and depression, experts are reminding you there are resources to bridge the gap between “what do I do?” and “I have the care I need.”

Katie Koeller is a behavioral health navigator (BHN) at OSF HealthCare in Alton, Illinois. BHN is a free, ministry-wide service at OSF HealthCare, but you don’t have to be an OSF HealthCare patient to use it. The program helps people in areas like depression, anxiety, drug or alcohol use, and problems with work, school, or relationships. The BHN talks to the patient – either at a provider’s office or over the phone – about what care they need, and they point the person to that care as close to home and as soon as possible. The BHN also checks the patient’s insurance coverage to see how it lines up with the care needed.

“We would do an intake,” Koeller explains. “So we'd ask questions, making sure that they're not in a crisis situation at the time and see what their symptoms are. And then that way we can better judge what they would be suited for as far as counseling, psychiatry, substance use treatment, whatever it may be.”

Koeller notes the treatment could be out-patient (the typical office visit) or in-patient (live-in treatment). She says a BHN will also check-in with the patient via phone call or message on OSF HealthCare’s secure online portal. Koeller says it’s usually three check-ins over a month, but each case is different.

“Some people just decide maybe it's not what they need, maybe just talking with somebody like me and just getting educated and feeling like they have that opportunity or just the knowledge about the community resources is enough,” Koeller says. “Because then they were like, ‘Well I can decide later on if that's what I need.’  But for the most part, I feel like a lot of patients are appreciative and do really like the service and find it helpful.”

Koeller, a BHN for three years, says even if the patient is on a good path, the BHN tells them they can always call back if they need more help.

The tendency to stay quiet about mental health is still an issue, Koeller says. But she’s seeing another roadblock to care.

“A lot of people just feel like they don't have time for it. I've heard a lot of people say that ‘I can't take off work for it.’” Koeller says. “I feel like a lot of people don't consider it to be [a crisis]. You don't want it to get to that [crisis] point. So they kind of push it back like it's not as important as my physical health.”

But in reality, Koeller says, mental health does impact physical health. In other words, if your mind hurts, your body may hurt, too.

Koeller also notes that some insurance providers can help with transportation – getting a ride to a counselor appointment, for example. Telehealth – a digital appointment with a provider from home – is also an option that’s growing in use. OSF SilverCloud is another resource designed for workplaces. These are some of the many things a BHN can check on and, at a minimum, educate the patient on what’s available.

Patients who are experiencing a mental or behavioral health issue can contact their primary care provider or – if you live within OSF HeathCare’s footprint – use the behavioral health navigator program. If you’re in a crisis situation that needs a first responder, call 9-1-1. If it leans toward a mental health crisis, call the National Suicide Prevention Lifeline at 9-8-8.

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